SMART Guidelines
When opening a interaction what two items must be provided during very interaction?
What are your name and Brand Lowe's.
This should only be offered upon job, or if applicable, Work Order (WO) completion.
What is Compensation
You can access MyRedVest here
What is the Start Menu?
This fosters trust and assurance of our best efforts to provide an excellent experience.
What is Keeping the Customer Informed
Incorrect product sold
what is 892400
This is required in Salesforce and/or Installation Management System (IMS) when handling customer contact.
What is Documentation
Documents to be Submitted activity is triggered immediately after PROvider completes Work Complete activity and is due within?
What is 24-Hours
Myredvest Showroom times out after?
What is 15 minutes
When providing an outbound call for Ready to Schedule activity we advise the customer of a ____ day follow up
What is 2 day follow up
Poor craftmanship-active
What is 892000
The outbound disclaimer has changed from "recorded for quality and training purposed" to?
What is monitored and recorded
This is only created when dictated by applicable process for assistance from the store.
What is a case
Myredvest must be accessed using this web browser
What is Google Chrome
All _______ regarding customers installation should be reviewed to ensure the most up to date and accurate information is provided.
What is documentation
Poor communication to customer or PROvider.
what is 892400
Full name on record, Phone number, Order number are all apart of this Lowe's Requirement
What is Verify Record
Acts of nature, Missing product, Existing WO, Manufacturer defect and Additional labor are all situations where?
What is WO Not Required Scenarios
a tag to identify if order is a Sterling or Genesis order. Orders with a _____ tag are only visible in myredvest.
What is a Blank tag
For a WO that is scheduled within 2 weeks, when should the follow up task be set?
What is 1 business day after schedule date
Warranty claims for STAINMASTER®
What is 892403
There is no no screen activity for two minutes or more with no reasonable explanation.
What is call avoidance.
This is a cross-functional team that caters to customers across the Pro spectrum. The main focus is on multi-family property managers/facilities, real estate investors and temporary living facilities.
What are LPR (Lowe's Pro Renovations)
This results in any carts, order searches, and modifications being cleared.
What is Toggling between Orders and Showroom
Customers should be contacted using ________ any time a commitment has been made to follow up.
What is best practices for outbound calls
Project Sales Exterior (PSE) second measure fee
What is 892800