Logging In
This is the browser we use for Salesforce
What is Google Chrome?
The two ways can you search for a Site within Salesforce
What is Global and Site ID search?
This tab allows you to see all users listed on the site
What is the Contacts tab?
This section contains all practices within the site
What is Site Practices?
When a black ring is around the Site ID number in the Site Information tab
What is a Terminated Site?
The credentials required to log into Salesforce
What is CORP?
The two different types of Views within Salesforce
What is Feed View and Details View?
Traci from site 3NG2 called on 9/3/19, This is the Record Type for the case
What is Claims?
For site ID 3NG2, this is the group number for Medicare of Michigan
What is MI11156 ?
This is used to inform users of important details that should be reviewed before assisting the client
What is an Alert?
After entering your CORP credentials, you will be prompted to enter a ____ passcode
What is RSA Secure ID ?
Who is the Vendor for Site 19MS?
What is NextGen EDI?
How do you know if a case is open?
What is anything other than "completed" status?
For site ID 3NG2, this is the ERA approval date for Oxford Health Plan
What is 10/10/2019?
Where you may find helpful documents needed to assist you with the issue you are working on
What is Knowledge?
The Salesforce environment we should use when assisting live clients
What is TPS Salesforce Production?
When site 19MS was Out of Implementation?
When is 03/23/2009?
According to our Salesforce document, this is the overall reason for creating a case
What is Record Type?
For Site ID 3NG2, this is when the claims enrollment for Bravia Dermatology Group was sent to Tricare East
What is 7/11/2019?
What is an Add A Contact Form?