SalesForce/OSC/CC
The identification number specific to the Customer Concern.
What is the case number?
Email address where Customer Concern notifications come from.
What is noreply@salesforce.com?
Where the game plan document lives.
What is teams?
This is emailed to you.
What are your LMS credentials?
Hola
What is Hello?
Location in need of service.
What is the site address?
A basic need.
What is a code green request?
Action you should take the first time you receive the game plan email.
What is bookmark the game plan document in your browser?
Your branch
What is tovarcorporate?
Puedo obtener su nombre por favor?
Can I get your name please?
Place in need of service.
What is the site name?
Code Red
What is a customer concern that is considered an escalated request?
Where you find the On-Call personnel for Customer Concerns and Event Plans.
What is the Game Plan in Teams used for?
Where you find your assigned classes?
What is the course catalogue?
Cual es su numero de telefono?
What is your telephone number?
Work that needs to be done.
What is the service request?
First call out to the field.
What happens when the customer concern has been Transferred to Ops Support in the OSC box?
The information about events in the Game Plan
What are the WHO is going out, WHAT activities will be performed, and WHEN crews will be starting work details of a snow event?
Click on a class.
What is the action you take to start a class?
Uno, dos, tres, cuatro, cinco, seis, seite, ocho, nueve
More details about what needs to be done.
What are additional notes?
Case is closed email
What happens when an ETA is received OR all of the complicance requirements are met?
Start and Stop tells you this information.
What are start and end times for Customer Concerns on calls or Event Crews?
Where you click to see a complete picture of your progress.
What is the Overview tab?
Alguien que hable espanol te devolvera a la llamda.
What is "someone who speaks Spanish will call you back?"