Workarounds
Workaround required to the modify the billing frequency for an expansion deal.
What is the Billing Frequency Change for Expansion WA?
Approves bypassing/skipping QAs. NOTE: Exceptions apply
What is CPQ Ops?
The standard number of days required for the quote to expire when UCM is quoted for a specific start date. NOTE: This rule is not applicable to UCM quotes with an Upon Provisioning start date
What is 7 days?
Calendar icon available to SuperUsers has archived this workaround
What is Non-coterminous expansion?
CPQ Line Level Operation Type for increasing quantity midterm.
What is Update Subscription?
Workaround and scenario required when the customer purchases an Onboarding order and at a later date will require a decrease in quantity.
What is Future/Early Renewals (SPM) WA - Scenario 2?
Confirms Pricing
What is InfoPrice?
Process required convert a POC to paid with a delayed start date. HINT: It is a workaround
What is UCM Conversion for PAYG or POC to Annual Commit with Future Start Date WA?
Adding this advanced customer support service to UCM Annual Commit no longer requires Part Picker
What is Cloud Priority support for PaaS and IaaS: Universal Credits?
Should be used when high priority deals need attention and monitoring overnight. NOTE: Includes regional email distro lists
What is shift handover process?
Workaround required to change the operating unit midterm
What is Re-Stripe Mid-Term (SPM) WA?
Provides further insight on the provisioning of the order if SPM or UOT is unclear.
Cloud Provisioning Portal (CPCX) team
Standard promotion for UCM.
What is Proof of concept (POC)?
Customers can now enroll in this UCM related program within the configurator via the new UI toggle.
What is Oracle Support Rewards (OSR)?
Part Picker scenarios that require DAS Approval Codes.
What is EOL SKU not available for requested operation type & non-standard configurations?
Workaround required to add a new product midterm and extend overall contract, with the new product.
What is New with Co-Term Plus Early Renewal WA?
Assists with Data Center Moves, Identity Domain Change/Merge, Account Admin Update, Resending Welcome Emails
Cloud Assist team via My Oracle Support (MOS)
Ability for customers to have UCM replenish amounts for specific set of days, months, or years.
What is UCM Custom Commit?
Additional dropdown available in Communications Notes UI within CPQ.
What is "Booking Action."
Quote required for ExaCC X6/X7 Gen 1 to Gen 2 Early Renewal upgrade
What is "Replace and Terminate" quote? NOTE: Replace and Terminate notes and DAS code should not be used. Please be sure to use the notes and DAS code per the ExaCC Upgrade KB page
Workaround required for increasing quantity with phasing.
What is Phased Deployment on Expansion WA?
Must be engaged prior to resolving CMRBs, incorrect periods, or incorrect pricing post provisioning.
What is Collections?
Approval required prior to processing an UCM Contract Consolidation.
What is AD HOC HQAPP?
The attribute that must match between Gen 2 ExaCC and UCM subscriptions
What is the Global Ultimate?
Provisioning Group & Provisioning Group Description for HCM Cloud SKU B84256 Talent Acquisition.
What is PG1006, TEE. NOTE: This is a Taleo SKU