Front Desk
A drink of some kind. Water, Wine, Coffee, Tea
Name two tasks from the daily cleaning lists.
1. Sweep chair base
2. Windex mirror
3. Wash own dishes
4. Wipe tv trays used
5. Sanitize station and make sure station is clean
6. Make sure your bowls and brushes are washed
How many minutes 'early' should you show up for your shifts?
30 Minutes
Name one task that needs to get done each morning.
1. Turn on wax
2. Fill and turn on towel warmer
3. Turn on open sign
4. Turn on music
5. Start laundry
6. Fill bins in hospitality
Show us how to fold a small towel (Pink, blue, grey).
(Have them show you)- should be a small square (fold in half and half again)
Where are all the waivers and forms located?
In the yellow binder under the cash register.
What do we use as a mopping solution?
The jug with the neon green sticky note on it. Follow the directions on note.
What is our salon dress code?
Better than a backyard bbq
Name one task that the first person to leave needs to complete from the closing list.
1. Organize back bar
2. Clean brushes and bowls
3. Clean staff bathroom
Show us how to fold a black shampoo towel.
(Have them show you)- should be folded in half horizontal and then in half again creating a long rectangle.
What is the process for handing your guest over to GLT?
Talk to your guest about product, and hand GLT your checkout ticket with all the needed information. (Services performed, product recommendations, and rebooking time frame)
Name all the steps of properly cleaning the bathroom.
1. Clean inside of toilet
2. Clean outside of toilet
3. Wipe all surfaces
4. Dust and stock shelves
5. Clean mirror
6. Empty trash
7. Sweep and mop
8. Check for odors
If we have a in-house wedding, what is our dress code?
All Black
Name one task that the second person to leave needs to complete from the closing list.
1. Put away brushes and combs in hospitality
2. Collect Trash
3. Clean Pink Bathroom
What washing and drying cycle do we use?
Speed wash and speed dry
Once the client has signed in and signed the cancellation policy what is the next step?
Capturing their card information.
Name three tasks from the bi-weekly cleaning list
1. Dust product
2. Sweep/mop front area
3. Deep clean bathrooms (all separate)
4. Water plants
5. Sweep/mop backroom
6. Wipe back table
7. Sweep/mop shampoo room
8. Clean hospitality
9. Sweep/mop hallway
10. Bleach shampoo bowls
11. Get hair out of shampoo bowls
12. Clean all mirrors
13. Sweep under all furniture
14. Rinse shampoo bottles
15. Magic erase baseboards
16. Stylist trays
17. Wash mannequins
18. Disinfect surfaces
19. Clean out the fridge
20. Sweep corners
21. Clean windows
What is the process for requesting time off?
Fill out the time off form in the office, and give the form to Naomi. Once approved block out the day in Vagaro. Notice should be given 30 days in advance.
Name one task that the third person to leave needs to complete from the closing list.
1. Wipe shampoo bowls
2. Take out trash
3. Clean blue bathroom
Who's responsible for doing laundry?
Guest Love Team, but everyone is responsible for helping out when needed/ when they see it.
When a client is checking out, what should you be asking/offering them?
1. Products
2. Rebooking
How do you dispose of extra color, before washing bowls?
Dump extra color into the green circle bin, and wash bowl.
What is the salon education requirement?
Everyone is responsible for attending one class or education opportunity outside of the salon at least once a quarter.
Name one task that the closer (4th person) needs to complete from the closing list.
1. Whisk container
2. Make sure all bowls and brushes are clean and drying.
3. Recycling on color bar
4. Check hospitality (empty bins)
5. Turn chairs to face the entrance
(Have them show you)