Resource Updates
In the design lab, what is the new way to internally search for a specific clipart?
By Clipart #
Can we make an address change to a bulk order if the labels are printed?
Yes, if the ship by date is at least 2 days away
What does ODT stand for?
Order Distribution Tool
Are singles orders eligible for International ship?
Yes
Which one of the Dallas leads is a Twin?
Jeff Jenkins
January 4, 2021
What team will incoming store calls associated with in process and delivered orders be routed to?
Satisfaction
When will a Bulk IS order ship?
Shipped two days after the "Ship by" date
This is the Flat rate shipping fee for international shipments.
$16.95
What fictional creature is Susy obsessed with?
Unicorn!
This is the average price increase from the beginning of the year.
~3%
Name at least two of the revamped form emails.
Service - final attmept
Offensive Content
Rejected User agreement
Delay
Shipping Exception
Ship Short
If a Bulk IS order is released, can any changes be made to the order?
No, changes can only be made in the New/reviewed/proofed or Posted statuses
If you speak with an international customer, what piece of information should you ask for?
The customers local phone number
What instrument does Maggie play?
Ukulele
This is the new flat rate individual shipping fee for NON international IS orders.
$6.95, regardless of quantity
What types of orders were NOT affected by the recent price increase?
Kits
Face masks/heath and wellness online store styles
Singles
Where can you now also access Bulk IS tracking?
Crystal reports
>sales and service > ODT shipments by OrderId
Do we guarantee international order delivery dates?
No
What year did the first Satisfaction Dallas class start?
2016
"Get Design Help" option is now available to what percentage of our customers?
~5%
If a ship by date is at least two days away on a released bulk order, can SA change the shipping address without contacting LA?
Yes
In a GOF IS, if the organizer address AND zip code is changing, what must SA do to make sure it is updated correctly?
Log a tech ticket prior to posting
What NEW notice will Customers receive in their confirmation email if they are shipping internationally?
Customs Charges notice
How many Dallas leads have pets?
3!
Unless you count Jeff's beard =)