Things SAM loves
Ownership statement that shows your joy to fix their issue.
Happy to assist/help
SAM's favorite word
YES
Find the Facts or your partner in flight
Copilot
First section of a quality review
Opening
Start with this let 'em know who you are
Opening/Greeting
Tony the Tiger's catch phrase
Great!
I check this to see if I can assist?
Scope of Support
Put the "R" in ARM
Respond(confidence ownership)
Let SAM and the customer know you got it done
Closing
Empathy statement that lets them know you comprehend the issue
I understand
Bill and Ted had this kind of adventure
Excellent
Type your question here for a fast answer. No, not google...
Team Chat
Section that is the quality Heavy"weight"
Closing
Check your copilot to make sure the info is right in this section
Knowledge
Customer self-serve option for live assistance
What is chat online.
It cleans good or superhero team of 4
Fantastic
When in doubt give the number to the product experts.
Manufacturer
Connect with the customer to avoid this awkwardness
Dead Air/Mutual Silence
Activations and Repair. Use this to fix 'em
Troubleshooting/Iris tree
What is the amount of time from start of call an ARM statement should be used
120 seconds/2 minutes
Like you, this word can't get much better
Perfect
8875095
Lead Line
Type of question that does not get a yes/no answer.
Open ended
Two places to make sure they know where you are from?
opening greeting, closing branding