Qualifying
What's the first question you ask when someone says they need a new fridge?
Best Answer mentioned
Generic response: What size or cutout are we working with? Is this for a replacement or a renovation?
What would be an appropriate solution to overcome price objection before/during the interaction?
Fairstone
8900T Washer is being replaced with what new model?
WF90F53AD
What Bespoke Dishwasher color panel remains?
White Glass
When helping a customer choose a Washer/Dryer, what lifestyle question could you ask?
Best Answer mentioned
Generic response: Do you have a big household or pets?
Customer says: "It's cheaper at another retailer.." What is your response?
Best Answer mentioned
Generic response: Glad you mentioned that, Best Buy does price match with other retailers. Let's check out the models you were looking at and see what offers we have available for you
The new top-load Washer is the ________
WA52DG5500
What are all the remaining Bespoke Panels colors available on the Bespoke Fridge?
Pink Glass
Charcoal Glass
Morning Blue Glass
White Glass
Black Matte Steel
Stainless Steel
What question will help determine if a customer values noise levels?
Best Answer mentioned
Generic response: Do you usually run your dishwasher/laundry overnight or during the day?
Customer says, "LG is better than Samsung." What is your response?
Best Answer mentioned
Generic response: Both brands are great and do similar things. Let's explore some models side by side and see if we can find the best fit for you
We have the RF8900 being replaced with _________
RF90F23BEC / RF90F29BEC
Current Jet Bot (VR7MD97714G) has 6,000PA suction power. How much does the NEW Jet Bot (VR70F00AHH) coming soon have?
10,000PA
What's a question that helps revel if a customer could bundle their purchase and take advantage of the savings?
Best Answer mentioned
Generic response: Are you looking at updating anything else in the kitchen or laundry?
Customer says they had a poor experience with Samsung appliances before. What is your response?
Best Answer mentioned
Generic response: I'm sorry to hear that, can you tell me what went wrong? Let me show you how today's Samsung appliances improved since then
There is a new stainless-steel SxS Fridge, what is the model number?
RS20DG4000
What is the model number for our new Induction Cooktop introduced?
CC70F30S2DAA