A
This is the person who started the post supervisor meeting chant.
Who is Kyle Hernandez?
This is the next step after completing an Asana facility task.
What is check off the task?
This is the next step you should take if you have sold three day passes to the same person in the same week.
What is offer membership?
Name all of our affinity groups.
What are Escalemos, Coalition Crag, Queer Crush. and FilipinUp?
New term for unfreezing an account.
What is thaw?
Name three things you should do at the start of every shift.
Check your email, check command center, check SharePoint updates, check Asana task list, etc.
Something you should never do to a customer's profile.
Name three unacceptable front desk habits.
Eating, phone use, back turned, computer games, etc.
A quality that guides people to act ethically, even when their actions won't be seen or recognized.
What is integrity?
Name three things you can change in the customer record.
Address, emergency contact info, waiver expiration, pronouns, gender, personal contact info.
A process involving navigating to the customer record, selecting "Send Waiver," and choosing email or text.
What is the best way to update a member's waiver?
Name our five previous core values.
Passion, partnership, inclusion, innovation, and integrity.
A program best suited for someone who says they are having difficulty reaching holds.
What is Intro to Technique?
A new lookup option introduced by RedPoint to look up customers that RGP did not support.
What is looking up customers by phone number?
This is where accepted proof like waiver and student verification is located.
What is Attachments?
Explain the difference between the old and new "new member 20% discount."
It's applied automatically on their first retail purchase.
This is how front desk staff can help an existing customer create an online profile.
What is send a profile invitation link?
These customers can have an online customer portal.
What are all customers?
A new RedPoint check-in method for customers without a scantag.
What is a QR code in the customer portal?
A monthly billing model based on each member's sign-up date.
What is rolling billing?
What are memberships, bookings, passes, and agreements?
The waitlist if brand new. Explain the edit waitlist process.
Choose calendar booking or class -> waitlist-> review waitlist -> email participants in order when space becomes available -> switch status to Eligible to Book
This is what "Very Likely," "Likely," and "Possible" refer to.
What are duplicate status rankings?
These are three ways to issue a refund.
What are Customer Record, POS History, and Find Transactions?
This feature allows a customer's transaction to be saved so it can be completed at a later time.
What is park a cart?