BEO Breakdown
These are the two places on a BEO where you can find the event timeline.
Venue section and the event timeline
When searching for an event account, you should always check these two places first
House accounts and Group Masters
What sound does a microwave make when it’s done?
Beep Beep Beep
When a guest walks into the room, what is the first thing you should do?
Smile, greet them, and make them feel welcome
Once the room is set, what should you always do before considering it done?
Double-check the BEO and walk the room to make sure everything matches.
This is the section of the BEO where you can find linen colors, napkin folds, and centerpiece instructions
the ‘Setup/Room Setup Details’ section
After you put in all the charges, what should you do to the generic labels like ‘Banquet Food’ and ‘Banquet Equipment?
click on the pen icon and edit them to show the actual item
Before the event starts, you should always introduce yourself to this person to confirm event details
Who is the group contact (the client)
If a guest asks for something that isn’t listed on the BEO, what should you do?
Let them know you will check with the banquet lead or kitchen before confirming
What is the expectation when you’re setting up days in advance?
Set it like the event is happening right now — clean, straight, polished, correct, and ready
Before starting setup on a room, you should review these two things to ensure accuracy
What room it's in, and the setup style
Marko and Accounting (Heidi)
When something is broken, torn, worn, or needs work, what two things should you do
Call engineering and write a work order to give to the front desk
If you pour ice water on a hotdog, what does it become?
a chili dog
If the linen is too short, the wrong color, or dragging on the floor, what should you do?
Fix it or swap it out. Don’t leave it.
If you’re going 75 miles per hour, how many miles do you travel in one hour?”
75 miles
When making a house account, what should the open date and end date be?
Open date is today’s date. End date should be a week from today
What two things should you always do first when you get in for your shift
Grab a radio and let the front desk know you’re here
What does it mean to be proactive during an event?
Pay attention, notice what’s needed before being asked, check on food, drinks, guests, and the client throughout the event.
You notice the coffee station is set but there are no stir sticks or napkins. No one’s mentioned it yet. What’s your move?
Grab the missing items and complete the setup
If the BEO calls for Iced Tea what should you prep to accompany it
plates with lemon slices
If your shoes are untied... what do you do?
Tie them
What should you be doing throughout the event to make sure everything is running smoothly?
Periodically check on the client, check the food, and ask if everything is okay
If food is brought out from the kitchen and it clearly isn’t presentable, what should you do?
Do not serve it. Let the banquet lead or kitchen know right away so it can be corrected before it goes to the guest. Advise the group contact we may need a few minutes extra before serving.
What do you put on your feet before shoes?
Socks