Work Centers
This is where you would manually process a one time Payment?
What is Account Factsheet?
The deposit is less than the total amount due.
What is Negative Exposure?
What is Budget Billing?
You cannot cancel a Service Notification in this status.
What is Arrived?
The term that refers to a collection process where the business communicates to the BP they have not made a timely payment.
What is Dunning?
Within what work center can I search for a payment?
What is Payment Search?
Accounts that display______ _______ alert do not qualify for payment arrangements.
What is medical Watch?
This is a billing exception case created in SAP to correct billing errors (example: NCO in error/Billed past cut off)
What is a BPEM?
These 2 items must be canceled in order for disconnection to not be completed.
What is Disconnect Order/SN and Disconnect Document?
Disconnected accounts will automatically be closed in ___ days if no payment is received.
What is 15 days?
This is the Work Center you can view meter reads in.
What is Billing Work Center?
Accounts enrolled in this program do not qualify for a traditional 14 to 21-day payment arrangement.
What is auto pay?
This is what you would do in place of a PA for a autopay account.
What is a Deferral?
This is the type of Service Notification you would place if a BP advises they are leaving for a few months.
What is a Seasonal(Temp) Turn off?
This is the minimum Creditworthiness to initiate Dunning.
What is 410?
Team Members may view the current stage of Dunning the customer is in by clicking the Dunning History view in which work center?
What is Account Factsheet ?
An account with 200CW, negative exposure with no final notice qualifies for how many days?
What is 14 calendar days?
This arrangement allows BPs to make payments over a designated period of time, in installments to satisfy an outstanding/past due balance.
What is an Installment Plan?
This is a MUST in the notes for technician when scheduling a GAS reconnect - After asking a safety question. (Covid related)
What is CIN/CIY?
Which Dunning Action is performed if a Bill is 10 to 12 days past due.
What is a Disconnect Order?
This is the Work Center you would access to create a BPEM.
What is Interaction Record Work Center?
An account with 400 CW and positive exposure qualifies for how many days?
What is 21 calendar days?
A payment processed via Kubra can be refunded within ____ Day(s) from the payment date.
What is 30days?
With a COMBO(Gas & Electric) account you must schedule the GAS turn on at least ___ day(s) after the Electric restore.
What is 1day/24HRS?
A ______ _____ is used to provide a Business Partner with an additional 14 or 21 days to make payment on the account to prevent disconnection.
What is a Dunning Lock/Payment Arrangement?