Accounts
Locate the address for pt 1019317
Account homepage - answer verbal (HIPAA)
Where are changes in therapy entered? (Hint: two answers)
Interaction Management and Therapy Tracker
What is the Transaction Type for ordering a start kit or trunk stock to a DSS? After the patient has started, what is the Transaction Type for ordering equipment for a patient?
ZCFU
ZPAT
Potential Technical Complaints must be filed within what time frame? What about Potential Medical Complaints?
Both are to be completed in SAP within 24 hours!!!
If you have a question regarding SAP, where do you go first? Where do you go second?
1. SAP Guidelines
2. SAP Expert - who is your regional expert?
Who is the HCP for patient 1018869?
Account homepage - verbal answer (HIPAA)
1014388 was placed on Treatment Break on what day and why?
Check Therapy Tracker - 7/15/18 Expired Rx
What is the Product ID for a Gen2 battery pouch?
300205
Section 1.2 SAP Guidelines or Product Search in SAP
Scenario! During an Enhanced Training phone call the patient says the following: "Things are going ok with Optune. It beeped on me twice but I figured out it was a low battery. Last night I had a bad headache but it went away today. Overall things are good but the whole system is awfully heavy, I wish it were lighter."
What actions need to be taken in SAP?
Complete the Enhanced Training interaction; Complete a Potential Medical Complaint for the headache; Complete a Customer Dissatisfaction for the weight comment
Where do you go to create a Patient Usage Report?
Patient Compliance Report tab at the top of the Account homepage
Take control - When was the last time pt 1365 was contacted by a CC?
Interaction Management
Take control - in Quality, schedule a Patient Start for pt 1020323
Search for the Welcome Call; Edit Description, Add DSS Location, Change Start and End date and time, Change Active Status, add Notes, check Reason drop down, and Save
Take control - In Quality, place an order for a patient start kit to be delivered to DSS Gina Shaner
ZCFU, Patient Start BOM 800055
Scenario! Patient 1019428 AG leaves you a voicemail stating he took the weekend off of Optune due to a blister on his scalp but he's now back on therapy.
What action needs to be taken in SAP? Take control and complete in Quality
Potential Medical Complaint. No Treatment Break needs to be placed in Therapy Tracker since patient resumed therapy
All Open, In Process, and Scheduled Tasks and Interactions assigned to you will be located where in SAP? How often should you check for these? In what time frame should you complete?
My Assigned Activities saved search should be checked at least once every 24 hours and completed in 24 hours
Take controls - show the array layout pt 1016564
Account homepage - Attachment block
Scenario: Today you call patient 1013964 to schedule a download and they tell you, "Sorry I forgot to tell you, we've be traveling in Hawaii without Optune since October 20th. We'll be back on Halloween, can we schedule something for the following week?"
What needs to be done? Take control - complete in Quality
Treatment break. Interaction Management and Therapy Tracker. **Remember never place a To Date in the Therapy Tracker!
Take control - in Quality, place an order for patient 1016066 for 2 IBH, 1 CAD, 1 SPS BOM
ZPAT; trick question BOMs must go separately!!!
Make sure delivery date is selected before adding equipment
Scenario! During a home download with Patient 1020196, you notice the grey connector of the CAD is slightly bent and sticking when you unplug from the TFH. You ask the patient if they were aware and they say "Everything fell off the kitchen counter the other day but I thought everything was ok." You have the patient switch to their back up CAD.
What action needs to be taken in SAP? Take control and complete in Quality
Potential Technical Complaint CAD, Reported issue Broken Connector
Take control - in Quality, complete a Patient Start for pt 1020306
Edit Description, Check Reason, Select Actual Tx Start, Add notes including TFH serial number, change Active Status, Save