Shift Duties
What are the first 3 things you should do upon the start of your shift?
What is:
1. Clock in when you arrive at the desk
2. Log into desktop to have access to EMS and Ticketweb
3. Check 7 points for actions you need to take during your shift
What buildings are we in charge of?
What are
1. Sarratt|Rand
2. Community Event Space
3. Kissam
What tabs in 7points should be used during every shift?
What are the "Daily Setup" and "Daily log" tabs
What places should you look for setup diagrams?
What are
1. From the cube attached to the scheduled event
2. Under "Default diagrams" on the Trello board
3. under the setup tab in the confirmed event in EMS
How often are one-on-ones?
What is once a month
What is the most direct way for managers and Pro staff to know when you are and are not available for scheduling?
What is filling out your "Preferred Times" in When to Work when something recurring changes.
Where can you find student access?
*Extra 100pts: What is its purpose?*
What is Sarratt 216
*For student accessibility and inclusivity with testing needs*
How far in advance should you request time off?
What is 2 weeks in advance of the publishing of the schedule for the week you are requesting off
Where is the Sarratt Promenade located?
Where is the space on the 2nd floor directly above the Sarratt desk
What are at least 3 of the ways in which we can stay connected and communicate with each other?
What are through
1. Teams chat boards
2. Teams direct messaging
3. When 2 Work messaging
4. Email
5. 7points daily log/alert tabs
Once you put a shift on the Trade Board, what are your next steps?
What is
1. Communicating the available shift to other associates
2. Email Molly, Riley, and Silvie if the shift has not been picked up by 3 days before it to see if it can be put on the Flex board
3. Filling the shift if it is not picked up
What are our main responsibilities for Kissam?
What are
1. Opening/closing rounds
2. Setups/teardowns
How should you communicate that you put a shift on the Trade Board?
What is through the Trade Board Teams channel
Someone comes to the front desk saying they reserved a sound system, where can you find the reservation?
What is in EMS under student centers equipment
(View: R & E Tables and Equipment (they do not always appear on 7points)
What is the best chain of reference when you have a question?
What is
1. Associates on shift with you
2. Student Managers - Anda, Grace, Kennedy, Silvie (when on shift/having office hours)
3. Graduate Workers - Molly, Bri (during their scheduled office hours)
4. Pro Staff - Riley Munger, Sara Cope, Angela Covington
5. Chancellor Diermier
What is the order you should process items for selling tickets at the box office?
What is first micros for the payment then use ticketweb to finish selling the ticket.
What is the procedure for receiving a wallet or pair of keys for the Lost & Found?
What is
1. Log in the Lost & Found log
2. Calling VUPD from the desk phone for pickup
3. Either giving to VUPD or alerting next associates on shift to expect valuables pickup
How do you transfer a call from a caller that needs to get in touch with the Vanderbilt athletic department?
What is
1. Notify the caller you will be putting them on brief hold
2. Find the extension on Trello or internet
3. Take caller off hold and notify that you will be transferring them
4. Press transfer and dial extension (last 5 digits of Vandy #)
5. Wait for the ring and press transfer again
What all needs to be logged into 7points for checking out?
What are the Student Org Cages card, Sound systems, paint room, and Omni card readers.
What team can be the first to show that all members have their Teams notifications on?
Who are the team to show in settings