What is
What is an agent?
a person who represents the company and sells insurance on a commission basis a person who represents the company and sells insurance on a commission basis
When accepting a warm transfer from a nontrained SAS rep what should you do?
Reverify the agent or confirm with the transferring specialist which pieces of information were verified to ascertain whether additional security verification is needed.
Josh from agent code 86020 is requesting help with a quote for a DS&G risk in California. What should we do for Josh?
We can’t help Pete because he is not a CA DS&G agent. Provide an appointed agents’ information upon request
can a subagent from Kraft Lake Insurance Agency request a rewrite?
No, refer agent to broker. Do not offer rewrite
Lily from Country Financial want to make a payment. Can we take payment from Lily?
Yes, verification is not required when making a payment.
what is dirty dirt?
is contaminated dirt. Liability for Dirty Dirt risks is acceptable in states / RRs that have picked up Liability on For-Hire Garbage and Debris Removal.
Who handles Fleet National Account calls?
Fleet
An agent with code 49816 has an existing customer relocating from NV to CA and needs assistance generating a quote. It’s a DS&G risk. Can you help quote a CA policy for this agent?
Explain that DS&G risks can only be quoted by specialty agents and the insured would have to be written by a DS&G agent.
Is personal use only acceptable for USAA Move out of State rewrite.
No
Subagent Amy from American Family is requesting a dec page, can we email her a dec page?
yes, a dec page is acceptable.
what is a CA#?
Carrier Authority Number, required before we can issue the state filing (MCP65)
Kraft Lake Insurance is a brokerage for?
Farmers agents
Matt Smith would like to move his agricultural hauling policy from Coast Transport (68250) to Jagdeep Singh (26802). Matt wants to know what steps need to be taken.
Even though Coast Transport is a CA DS&G agency, this is an acceptable request because Amrik does not have a DS&G policy.
Matt's new agency would send in the new AOR form
do Non-Fulfillment Agents retain signatures in office?
Agents do not retain signatures in office, Progressive retains required signatures inhouse
Alex a subagent from Country Financial Agent is asking to review drivers, vehicles and coverages. Can we review this information with Alex?
No, we can only review billing Information with Alex.
what is Strategic Alliance?
Distributes core products (Auto, Special Lines and some Commercial Vehicle) through partnerships with other companies or relationships with various groups.
Can we discuss commission with a national account's agent?
Do not discuss commission with a National Account agent
An agent with agency code 68722 wants to update an existing California policy to a DS&G business category. The policy is currently rated as trucking for hire. What process would you follow?
Advise agent that DS&G risks cannot be endorsed on the policy unless agency is appointed to write DS&G with Progressive.
Agent Requesting to Speak with Inside Sales Rep (ISR), what should you do?
Email ISR with agency questions
Subagent Chris from Nationwide Agent is requesting a cancelation on a policy, can we process the cancelation?
Yes, cancel request are acceptable.
what is a broker?
Brokers are defined as agents who negotiate contracts, purchases, or sales in return for a fee or commission. Brokers work on behalf of the customer to help find a policy that meets their needs. They are paid commissions by Progressive and may also charge the customer fees for their service.
Who can request rewrites on a SAS policy?
Named Insured, Broker and Subagents can request rewrites
Andrew from agent code 25198 has a client wanting to do a broker change for CA DS&G policy 084130596. Can we send the AOR form to Andrew?
No. Explain that AOR changes cannot be completed on existing CA DS&G policies.
How many days do brokers have binding authority for?
Brokers have ten days binding authority
can a Subagent from Farm Bureau request a copy of a federal filling?
No for all Other Documents: advise to contact Agent/Broker of Record