SAS Team Training Trivia Bonanza

What would you recommend?

100

(Wes) - "I see a 2 Channel Club seats available, how can I only select a half season"

How would you handle this request?

-Inform them why we do not offer half season tickets in CC anymore and why that is. 

-Ask what is more important, All inclusive or having less games?

200

(Kate) - "Ive been on the waitlist since 2018 and I only want 301 A 14-15 to sit with my friends" 

How would you handle this situation 

- Set expectations that those specific seats will not become available at this event and why

-Explain the relocation process and why it is important 

300

(Danny)- "I want full season ADA seating in the 300's"

We do not have any available, how would you pivot this conversation?

-Ask if they can do any stairs

-Ask if they themselves need it or if someone they bring / how many games they would attend

-inform them of all viable options in the terrace (Rows B-E)

400

(Jackie)- "I only want all-inclusive options but I don't see any available, refund my deposits"

-Ask how they plan to use the tickets (clients/family/friends/employees)

-Testimonial 

-Explain other options (CC groups + Row C's)

500

(CP- LPAC22) - "I have 2 deposits but have a kid that just turned 3 and I cant leave him at home"

What would you recommend? 

Get another deposit down, Flex plan for this season

BLF Membership

100

What are the membership discounts with each plan type?

• Full: 35% merch 25% F&B
• Half 15% merch 10% F&B
• 10-game: none

200

Who gets inclusive parking in their membership?

(3 scenarios) 

• VIP Lounge and Chase Club STMs with 4+ seats
• SOME other members are grandfathered into parking options
• (previous Blue Line Club members and some older VIP lounge clients w/o 4 seats)

300

When adding seat(s), what happens to their monthly payments and when would they change?

• The “catch up” payment must be made at the time of the move.
• “Catch Up” = Catching up the STM to have them paid for 3 months of their new location

400

What are the playoff scenarios for each new Bolt for Life membership?

Full Season

Half Season

10-Game Plan

Full Season - Full playoff strip 

Half Season - Every other game

10-Game Plan - Pre sale access

500

If a Half Season BFL joined in 2014 and chooses to add on a seat and go from section 130 K 13-15  to section HA 101 S 1-4, what happens to their playoff strip and seat location?

- They will retain a full playoff strip because they were grandfathered before 2021

-They will "more than likely" be second priority and be relocated for playoffs. 

New Invitees

100

Your client has (4) LPAC22's on account but can only convert into 2 seats at this time, What preparation can you make so they can select online?

Split their LPAC Deposits into 2x2 using the Box Doc 

200

At what point can you confirm your client has secured seats manually through their rep (you)?

Only once those seats are pm account and payment has been made by leadership. 

300

What is the cutoff date for new Select-a-Seat invitees?

February 17th 2023, 11:45am

400

DAILY DOUBLE

-Why can we not share half season or 10-game plan schedules with new members before the SAS event?

-When can they expect them to be released?

-The NHL has not released the 2024-25 schedule yet

-Mid-July

500

What benefits will they receive outside of discounts when they become a BFL? 

(3 Answers)

-Access to Exclusive BFL member events 

-12-month interest free payment plans

-Cheer now Pay later for Full+Half season members

-Lowest price in their seats based on plan

-Access to a wonderful account executive for all of their wants and needs 

Special Cases/ Day of Procedures

100

When can you schedule a phone call with a SAS client in one of the managers offices?

NEVER

200

How long can you hold an available seat location for a client?

WE CANT, why?

300

If a client is truly not available during the event how can they still select seats?

- Manually with their rep

-using a proxy

400

How do we ask someone why they need ADA seats?

We Cant!

• “If we have no ADA seats, can you take stairs? If so, how many?
• “We may not (or do not) have any ADA seats left, what other seat types can be accommodating to you?”
• “We hold back our ADA seats because many people grab them when they don’t quite need them (ex: someone who is tall who needs extra room vs. Someone actually in a WC)” - emphasize/provide examples of bad behavior to discourage this pursuit

500

Can LPAC members select seats without making a payment at checkout?

(Bonus 100) After the event when will their next scheduled payment be ?

-Yes, depending on how many deposits are on file to apply to their first payment 

-They will not have a scheduled payment until 7/15

Seating

100

What is the last row in the section

- 314-318 (against the press box) 

- 214-219 (against the 5th floor suite)

314-318 - ROW M 

214-219 - ROW J 

200

DAILY DOUBLE

• What row in the Promenade does the glass view end?
• What row in the promenade end does not have cup holders?

• Above row L (so M and beyond) is ABOVE the glass
• Row N, the start of non-bleacher seats

300

What seats are MOST accessible outside of standard ADA seating on each level?

Promenade: Row X end zone, row W Corner/sidelines

Club Level: Row D/E (one or no stairs)

Terrace: Row C (no stairs)

400

Why cant we split a full season seat into two half season locations?

We have a set mix of Full season, Half season and 10-game plans to make sure we can accommodate all fans based on their budget and schedule.

500

What section is used for media + NHL staff causing member relocations during the 3rd and 4th rounds of the Stanley Cup Playoff?

318-319