AFICS Organization
How many branches are there in Property Field?
(And you have to name them)
4 - West, Central, Midwest, East
What is the required timeframe for initial contact on a new claim?
Day one: Attempt initial contact the same day if a claim is received by 3 pm. Receiving a claim after 3 pm, attempt initial contact by noon the next business day
What is the goal for "No Touch" Triggers?
Zero
How much time do you have to file suit in TX?
2 years from the DOL
What are the 4 notes that should be entered into a file?
coverage, settlement, inspection, initial contact
Who is the Director for Property Field?
Dean Welton
When should non-program mitigation vendor letter be sent and what are the requirements?
As soon as customer advises that they are using a non-program vendor. Explain audit process and possible payment responsibility if agreement not achieved
What is the annual target number of claims per adjuster for the field?
400-440
What is the appropriate exposure for Dwelling for a TRUE policy?
Dwelling - Other
What letter must be sent with all estimates?
Payment Explanation Letter
Who is the VP of Claims for AFICS?
Keith Simmard
When is the mortgage company required to be a check payee?
RCV greater than $12,500
What is the target Median FNOL to First Pay?
8 days
How do you access the policy documents for a claim on a TRUE policy?
Policy>policy #>Documents
What Model Opening/Closing Statements should be included in the estimate?
None. Claims should NOT have opening/closing statements
Who is the Chief Claims Officer?
Tim Constien
What are the 4 primary payment reasons for Loss Cost Payments?
ACV, supplement, Deferred, advance payment
What is the average CES target goal?
6.31
Name the property types that are not eligible for replacement cost in the unendorsed Homesite policy.
Personal property; b. Awnings, carpeting, household appliances, outdoor antennas and outdoor equipment, whether or not attached to buildings; c. Structures that are not buildings; and d. Grave markers, including mausoleums;
When is a recorded statement NOT needed?
Weather related, first party negligence, first party accidental.
Who is the Enterprise President/Chief Executive Officer?
William (Bill) Westrate
How many major types of loss are listed in Claim Center?
18
What is the target 24-hour settlement ratio?
82%
How many different policies do we handle in TX?
2
Homesite and TRUE
What are the thresholds for program and non-program water mitigation review by Wardlaw?
Program - >$7500
Non-program - >$2500
Exception: Sewer Back-up/Sump Overflow limit of $5K or less. Adj can write est, including mit up to the $5K limit