Leadership Skills
Great leaders possess this ability to recognize, understand, and manage both their own emotions and those of others.
What is emotional intelligence or EQ?
This percentage is the target for priority score achievement
What is 100%?
This "load quality" score ensures trailers are packed safely and efficiently
What is Trailer Load Score?
This basic productivity metric shows units processed per direct labor hour
What is Rate/UPH?
In 2024, SLAM implemented this new Processing Allowance Duration time for Pack operations
What is 60 minutes?
This commonly used acronym describes goals that are Specific, Measurable, Achievable, Relevant, and Time-bound.
What is SMART?
This "FPP" metric compares PID versus Pallet Dock performance
What is Flow Percent Processed?
This "backlog health" ratio compares current vs acceptable backlog levels
What is Critical Pull Time Coverage?
This "CPT" deadline represents the latest time packages must leave to meet delivery promises
What is Critical Pull Time?
According to DEA guidelines, this is the grace period allowed for TDRing trailers out past CPT
What is 0 Minutes? DEA tracks first point of failure, if operations send a trailer out late and the trailer breaks down causing it to get to destination later then delivery date operations is responsible for those misses since they were the first point of failure.
These three non-verbal cues demonstrate active listening: maintaining eye contact, nodding, and this third element.
What is appropriate facial expressions/open body language?
This ratio shows proper staffing between Receive Support and Decant
What is 1:7?
This "capacity" calculation determines maximum sort capability per hour
What is Sort Maximum Throughput?
These "5S" practices measure workplace organization and standardization
hat are Sort, Set in order, Shine, Standardize, Sustain?)
This position shares responsibility with Operations for making TUR adjustments
What is Flow PA?
The "3 Rs" of effective delegation are Responsibility, Resources, and this third element.
What is Results/Accountability?
This productivity formula divides Pallets Received by sum of Receive Dock & Pallet Receive hours
What is PPLH? (also UPC and UPP)
When a picker cannot find an item in a bin, they short the item causing the item to be deleted by the PickReceiver service, which sends an Adhoc Cycle Count to the bin to verify the short and to make inventory corrections if necessary. If through the Cycle Count, the requested to be picked item was found and actually physically in the bin.
What is False Pick Shorts?
This "DPMO" quality metric measures defects per million opportunities
What is Defects Per Million Opportunities?
To maintain optimal planning, TURs should be adjusted within this time window
What is every 15-30 minutes?
This term describes when leaders create an environment where employees feel safe admitting mistakes and raising concerns without fear of retaliation.
What is psychological safety/speak-up culture/ Culture of Vulnerability?
This "fluid mix" percentage determines optimal balance between pallet and case receive
What is Trailer Sort Mix?
Used as the source of ship capacity in Centralized Operational Risk Analyser (CORA), which all Amazon FC's use as a tool to pull critical risk mitigation levers
What is "Lagrange" ?
This advanced metric predicts labor needs based on forecasted volume and productivity
What is Labor Planning Optimization Score?
A late trailer departure that still meets customer promise is categorized as this, not rolled freight
What is Late Departure? (Rolled freight is when the unit misses the customers promised delivery window. The package may have left later than planned but still made it to the customer on time)