Curb Appeal
The first thing a prospect sees when they pull into a community is the
What is curb appeal
What is used to capture prospect information for follow-up?
What is guest card.
How many hours should it take for our teams to complete a non-emergency work order?
What is 48-hours?
What does the letter D stand for in our core values?
What is details?
What is Make Ready Board?
Keeping these areas free off weeds and overgrowth
What is landcaping?
Name one example of Fair Housing violation in marketing/advertising?
What is using discriminatory language or showing preference?
How many hours do we have to complete an emergency work order?
What is immediately.
What does the letter R stand for in our core values?
What is Respect?
This inspection before move-out, helps plan repairs, supplies, and schedule vendors for a faster turn.
What is a Pre Move-out Inspection?
Torn, faded versions of these can make your property look neglected, yet fresh ones make your property boost curb appeal.
What are flags, banners or signage?
What is a good way to build resident retention?
What is communication and community engagement.
What is the four-letter word we never use when completing work orders or speaking with residents regarding water-intrusion?
What is the Mold?
What does the letter N stand for in our core values?
What is Notice?
Coordinating vendors and maintenance helps reduce this between residencies?
What is vacancy loss?
A community that looks bright, clean and cared for from the outside can reduce this, saving management time and money.
What is resident Turnover?
What is the first thing you should do when a prospect walks into the office?
What is stand and greet.
Before closing a work order, always do this to confirm the issue is resolved.
What is follow-up with the resident?
What is One Team?
How often should smoke detectors be tested?
What is, at least once a year, and upon turn-over?
Great curb appeal doesn't just attract new residents - it also strengthens this among current residents.
What is pride of community or resident satisfaction/retention.
Its not just what you say, it is how you say it.
What is "tone of voice and delivery"?
Who do you call first, if you see a fire on the property?
What is the Fire Department?
When in doubt, always do what?
What is the right thing?
What do we after each vendor has completed their portion of the turn?
What is walk the unit? Trust, but verify.