Service Documentation Structure
This section explains what problem the customer experienced.
Issue description
This determines whether notes should include technical jargon or simplified language.
The audience
This type of writing communicates complex or technical information clearly.
Technical writing
This film launched the Marvel Cinematic Universe in 2008.
Iron Man
This anime’s protagonist is known as the “Seventh Hokage” by the end of the series.
Naruto
These notes capture diagnostics, troubleshooting steps, and actions taken.
Work notes
Customer questions, solutions provided, and next steps are examples of this.
Relevant details
Technical writing is focused on achieving this.
A clear purpose or goal
This TV series popularized the phrase “Winter is coming.”
Game of Thrones
In Dragon Ball Z, this villain is the first to force Goku to become a Super Saiyan.
Frieza
This section explains how the customer’s issue was resolved.
Resolution
Using bullet points or numbered lists improves this aspect of documentation.
Organization
Avoiding assumptions about the reader is part of this principle.
Audience awareness
This artist became the first to win Album of the Year four times at the Grammys.
Taylor Swift
This anime’s world government fears a rubber-powered pirate because of the true nature of his Devil Fruit.
One Piece
Open, closed, escalated, or pending describes this element of documentation.
Ticket status
Notes should be written so another technician can do this without additional context.
Pick up the ticket and continue work
Effective technical writing often helps users do this.
Complete a task or solve a problem
This movie features the quote, “You’re gonna need a bigger boat.”
JAWS
In Attack on Titan, this military branch specializes in fighting Titans using vertical maneuvering equipment.
The Scout Regiment (Survey Corps)
The primary goal of service notes for future technicians.
To quickly understand the issue, actions taken, and outcome
Completed actions should be documented using this verb tense.
Past tense
Adjusting the depth and detail of information based on the reader demonstrates this skill.
Understanding the audience’s background and needs
This streaming series helped reignite global interest in 1980s pop culture and synth music.
Stranger Things
This anime follows two brothers who commit the taboo of human transmutation in pursuit of the Philosopher’s Stone.
Fullmetal Alchemist (or Fullmetal Alchemist: Brotherhood)