Insurance: Don't say this, say that...
Your insurance will cover X
Your policy quotes X, but you'll be responsible for what they don't cover.
Coating
Treatment
No problem
You're welcome / It's my pleasure / Happy to Help
Goal time from check in to optical
under 45min
Hardware
Glasses, sunglasses, and contact lenses
Dr: Their prescription didn't change, they don't need new glasses.
Their prescription is updated. Can you discuss the advances in lens technology since these were made?
Yeah
Yes
How long has Dr. Mathew been practicing optometry?
5 years
We don't take your insurance.
We're an open access provider. We are happy to give you a 20% discount and the documents you need to be reimbursed from your plan.
Do you want to look at glasses?
Do you have any styles in mind for your new glasses? OR Were you thinking about a similar look or something different for your new glasses?
$10 senior / $15 individual/ $20 business
The doctor's on vacation or sick
She is out of office OR we've had a schedule change
What's our goal for # VEs per day?
10 per full Dr. Day
Vision Insurance
Vision Discount Plan
"How much does my insurance cover?" Your insurance allowance is $X
I'm happy to go into those details once we find the frame that makes you feel good. What cost range should we be respectful of?
You can't have that appointment time
The next appointment available for YOUR exam is _
What's our goal for # Medicals per day?
5 per full Dr. day
Do you do progressives?
Waiting Room
Reception Area
What's our goal for optical capture rate?
60%