Workplace Routines
What’s the very first thing you should do when you arrive for your shift?
Clock in and check/respond to messages and emails.
The Youth Development Program helps students excel in what main area?
Academics
Which of the following is appropriate attire for interns?
(A) Ripped jeans and sneakers
(B) Business casual attire
(C) Pajamas and a hoodie
(D) Workout clothes
(B) Business casual attire, like slacks and a blouse or polo
Who is the Executive Director of Sant La?
Gepsie Metellus
Which greeting is more professional to use?
(A) Hey
(B) Hello, Good Afternoon
(C) Yo
(D) What's up
(B) Hello, Good Afternoon
What tool do interns use to log their daily work?
Activity Tracker
What does SAY YES stand for?
Spark Action in Youth through Your Engagement & Service
True or False: Sneakers are allowed as part of Sant La’s professional dress code.
False.
Sant La envisions a fully ___ and ___ Haitian community in South Florida.
Integrated and self-sufficient
When receiving feedback, should interns argue their point immediately?
No, they should listen, reflect, and ask questions respectfully.
What happens if an intern is tardy during the probation period?
They can be sent home for the day without pay.
Name one way the Youth Development Program prepares students for the future.
Mentorship, leadership development, academic support, or parent engagement.
What accessory is required to be worn daily as part of the dress code?
Intern badge.
What is Sant La’s mission?
To empower, strengthen, and uplift the Haitian community.
What is the best way to handle personal phone calls during your shift?
Step outside or into a private area during a break.
How many days off are interns allowed in the summer and in the fall?
Summer = 3 days
Fall = 5 days
State the purpose of the Sant La Youth Development Program.
To empower minority youth, particularly Haitian students, to excel academically, embrace their culture, and become active, engaged citizens.
Give two examples of professional grooming/presentation standards.
Neat hair, clean clothing, no casual wear like shorts or t-shirts, tidy appearance.
In what year was Sant La founded?
In the year 2000.
List two best practices for professional online meetings.
Be on time, keep camera on, mute when not speaking, ensure audio works, quiet space.
Explain why it’s important not to complete tasks outside of what’s assigned by your Coordinator or Supervisor.
It ensures accountability, prevents mistakes, respects supervision, and keeps interns aligned with program goals.
Why is it important that youth are prepared to thrive “in spaces where they have historically been underrepresented”?
Because it breaks cycles of hardship, increases representation in higher education and careers, and builds a more inclusive, empowered community.
Why does dress code matter in a professional environment?
It creates a professional image, builds respect, and shows interns take their role seriously.
Explain the difference between Sant La’s vision and its mission.
Vision = long-term goal: a fully integrated, self-sufficient Haitian community.
Mission = what Sant La does daily: empower, strengthen, and uplift the community through free access to resources and services.
Why is acknowledging messages (thumbs up, emoji, “okay”) considered professional communication?
It shows you received the message, are attentive, and respectful of communication flow.