Bolt
When initiating a billing dispute in bolt, you want to make sure you are selecting the ____ account number to start the claim.
What is the Individual Card
The client orders a trial of ABC Anti-wrinkle cream. She receives the trial, but does not like the cream. She cancels the order per the agreement with 14 days of purchase. Another bottle of cream comes one month later and the company refuses to credit her account.
What is Cancelled a Recurring Billing
Prior to submitting a request for a stop payment you must first confirm the transaction is?
What is Reoccurring
The claim must be resolved with two complete billing cycles, but no longer than 120 days. True or False?
What is False, No longer than 90 days
The transaction needs to be _____ before a non-fraud billing dispute can be initiated in bolt.
What is Posted
The client is at XYZ store having trouble with their card. The client swipes the card several times. When they get their statement they realize that the merchant billed them twice for the same transaction.
What is Billed more than once for a single transaction
How long does it take to process a stop payment?
What is 1-2 Billing Cycle
Reconsiders cannot be Re-decisioned by the original agent who denied the claim true or false?
What is True
When a client needs to check the status of a existing claim or Gather additional information on a existing claim the information can be found in _____
What is ENG
The client purchases a sweater that is too large and goes back to the store to return the item. The cashier issues a credit slip but no credit is received after 15 days.
What is Returned or cancelled and Did not receive credit
If a client calls in to place a stop payment on a charge you are able to adjust the amount above $1.00 to block any transaction from the merchant going forward? True or False
What is False
The scam tracker/TRMS is only used when a client tells us they paid a scammer, True or False?
What is True
After confirming the charge has posted, prior to initiating a billing dispute you should also confirm ____ prior to completing the request
What is Client Address/Contact Information
Client gas waited for a pair of shoes for weeks. The merchant informs that the shoes are on back order. She expected the shoes on June 1 and it's now July 30. She is now told it will be three more weeks. She decides she no longer wants to wait and cancels the order.
What is Did not receive merchandise or service ordered
To confirm a Visa transaction is reoccurring we have to go into TSYS and confirm that the MOTO field has a ____?
What is 2
The only time you can select multiple transactions in a single billing dispute is when all the charges came from the same merchant. True or False
What is False (Has to match everything)
You are working on a dispute and the call disconnects, The client has answered all the questions in bolt questionnaire before call disconnected What should you do next?
What is File Billing Disputes/Claim
Client signs the sales slip at a restaurant. The client's account was charged $550.00 instead of $55. The restaurant owner cannot fix the issue.
What is Billed incorrect Amount
To confirm a Mastercard transaction is reoccurring. Confirm that the POS Data code's fifth digit is what?
What is 4
DNA us a abbreviation for Do Not Assist True or False?
False (Did Not Authorize)