Information Exchange Strategies
A technique for communicating critical information that requires immediate attention and action concerning a patient's condition.
What is SBAR?
The patient in room 3 is complaining about shortness of breath.
What is Situation?
Communicates all relevant information.
What is Complete?
Difficulty understanding English.
What is a Language Barrier?
This explains what is going on with a patient.
What is Situation?
A strategy used to communicate important or critical information.
What is Call-Out?
The nurse feels strongly the patient needs to be assessed immediately.
What is Recommendation?
Communicate the information in a concise manner.
What is Brief?
The three day shift nurses do not work well together due to personal issues.
What is Conflict?
This suggests a correction for the patient's current health issues.
What is Recommendation?
The use of closed-loop communication ensures that information conveyed by the sender is understood by the receiver as intended.
What is Check-Back?
The patient's breath sounds are decreased on the left side. Nurse would like to rule out a pneumothorax.
What is Assessment?
Convey information that is plainly understood.
What is Clear?
Staff leaving work at the end of the day.
What is Shift Change?
This explains the clinical issues or context of the patient.
What is Background?
The transfer of information during transitions in care across the continuum.
What is Handoff?
The patient is post-op one day after abdominal surgery. No history of cardiac or lung disease.
What is Background?
Offer and request information in an appropriate timeframe, verify the authenticity and validate or acknowledge the information.
What is Timely?
The second shift nurse calls in sick, and the other second shift nurse absorbs all of the patients.
What is Workload?
This helps decide what the problem might be.
What is Assessment?