Internet
What is the name of the device needed to create Wi-Fi?
Router
What type of troubleshooting is involved when you need to powercycle a router?
Internet Troubleshooting
This office serves as the backbone for all of the Summit Broadband services.
4558 35th Street
Which type of cable box features a large clock on the front?
DVR STB
Who is the Contact Center manager?
Peggy Spooner
Which device do all HFC (Hybride Fiber Coax) customers have to access the internet?
Cable Modem
What type of troubleshooting is involved when you need to send a hit?
Cable TV Troubleshooting
This office is where we spent all of our time during New Hire Training.
4602 35th Street
Which type of cable box features 5 multi colored lights on the front of it?
Synergy Gateway
How many supervisors does the Contact Center have?
5
NO!
What type of troubleshooting is involved when your customer says they have no dial tone?
Phone Troubleshooting
!!!DAILY DOUBLE!!!
This is the formal name for the username and password that you use to login to your computer every day.
Enterprise ID
Which type of remote control is the easiest to pair?
IPTV Remote
What is the name of the Contact Center position to is above a CEA, but below a supervisor?
Lead
What extra step should a customer take if they do not notice a speed increase after you apply an internet speed upgrade to their account in Omnia?
Powercycle Router
Which tool is used to help customers run a Network Scan on their home internet?
techFiX app
This is where we would keep our lunch and/or snacks during training.
4602 Training Room Fridge
Which type of SBB router will a customer receive if they are NOT an IPTV customer?
SmartRG
Who was our teaching assistant during new hire training?
Jonathan Morales
This is the fastest internet speed currently available to Summit Broadband customers.
Which tool is used to help customer that have Plume Mesh Wi-Fi systems?
Plume Frontline Tier 1
What was a unique feature of the typical chairs in the training room?
They are able to fold up
Which two hits should you never send to a Synergy STB or TiVo STB?
Refresh Billed Packages & Stage Hits
Who taught this round of new hire training?
Milka Derisma & Heidi Bolduc