Library Conduct
These staff members should address patrons who are not following the Library Code of Conduct.
Who are all staff members?
Patrons need this to sign up for a study room.
What is a valid library card?
True or False? Patrons may pay their fines and fees with a credit card at the Cards and Accounts Desk.
What is false? They may use an X-11 Kiosk or pay online with a credit card.
Patrons may not use library services if they have a balance due on their account of this amount.
What is $10 or more?
Patrons who need to get their high school diploma may benefit from this service.
What is Career Online High school?
Children under this age must be accompanied by a parent, guardian, or other responsible party at all times.
What is 14?
Reference searches should not exceed this length of time and staff are to be mindful of customer lines before investing this much time with one person
What is 10 minutes?
This service desk serves as backup to Cards and Accounts to cover breaks and provide additional coverage.
What is cafe?
If lost or damaged, this is the replacement cost for a Launchpad Tablet
What is $100?
After program, kids can get this as an incentive for checking out items.
What is a sticker?
True or False? Serious violations of the code of conduct may result in the issuance of a written warning notice without a verbal warning.
What is true?
True or False? If a customer calls to get information about their account, it is okay to look them up with their ID or Driver's License number, if they provide it.
What is False. Patrons must provide their library card number when calling.
Patrons checking out Fee DVDs from the Cards and Accounts Desk must pay the check out charge____
What is immediately?
When a patron has an item outstanding on their account and they claim to have returned the item, this is the first step.
What is a shelf check?
Patrons can get help from this County Department on the 3rd Tuesday of every month.
What is the Department of Child Support Services?
Customer Service F.I.R.S.T. stands for this
What is Friendly, Interested, Responsive, Service Oriented, Trustworthy?
When a customer provides a specific tax form number, up to this many printed pages may be provided to a customer free of charge.
What is 10?
Materials without holds may generally be renewed up to this many times
What is nine times?
Government documents made available for the public to read are kept here.
What is the Adult Reference desk?
Toddler Boot Camp takes place at this time
What is Thursday at 11 AM?
A notice of appeal of a Warning or Exclusion Notice must be filed within this many days.
What is 5 calendar days?
This daily digital newspaper subscription is available for free for SBCL patrons.
What is the New York Times?
True or False- There are no overdue fees on Juvenile DVDs
What is false?
In the world of Dewey Decimal, this is where all the folklore and fairy tales hide
What is 398?
Name the five in person programs we are currently offering
What are Storytime, Preschool Storytime, Little Artist, Craft Corner and Toddler Boot Camp?