CQI
Clinical
Case Management
Mental Health
Admin
100
Who is on the CQI team for each clinic?
Everyone! All staff members.
100
What is the first step of a blood draw?
Identifying that you have the correct patient.
100
Who do you reach out to if you have questions about your insurance portals?
Jessica Egan! But always try username/password reset first.
100
Do adolescents need a parental consent for mental health appointments?
No. We have a self-consent for mental health visits for adolescents.
100
When are office supply orders due?
The 5th of every month.
200
How often are PDSAs done?
Quarterly
200
How often should height and weight be taken?
At every visit.
200
Do undocumented children qualify for health insurance?
Yes! Up to age 19.
200
How often is the PHQ2 done?
If negative, done annually.
200
When are time off requests due?
Quarterly! Dec 1, Mar 1, June 1, Sept 1
300
How many CQI projects is each clinic required to do per year (not PDSAS)?
1 per year
300
What is the next step after recording an abnormal vital sign?
Repeat vital sign and inform provider.
300
What types of case management can the health educators do?
Apply for health insurance, SNAP applications, Find Help, prescription assistance...
300
At what age do we start giving the GAPS?
Age 12
300
Where can I find the SBHC Policy & Procedure Manual?
In the SBHC N Drive folder
400
What does PDSA stand for?
Plan Do Study Act
400
What items should be placed in red waste bags?
Items saturated with blood
400
What does FPBP stand for?
Family Planning Benefit Program
400
What does ACEs stand for?
Adverse Childhood Experiences
400
What is the protocol for calling out?
Must text whole management team (SBHC and/or hub site) two hours before scheduled shift.
500
What was your CQI project for last year?
500
When do we prescribe antibiotics for pharyngitis?
Only when we have a positive rapid strep or throat culture.
500
What is the 340B program?
Prescription assistance for uninsured patients
500
What does it mean to be a mandated reporter?
Mandated reporters must report if a patient is a danger to self or others and/or is in danger. Only medical and mental health providers file these reports.
500
What phone numbers go in a patient's primary demographics tab?
Patient's personal cell phone number ONLY