Values
Which core value encourages independent decision-making and self-direction?
What is Autonomy?
This document must be obtained from a parent or legal guardian before beginning therapy with a minor.
What is written informed consent?
What is the required timeline for acknowledging communications related to practice issues such as client referrals, scheduling, and billing?
What is within 4 hours?
In SimplePractice, this is the first step therapists should take when setting up a new client profile.
What is entering basic client information, such as name, contact details, and insurance (if applicable)?
This is the first step an employee takes when they identify an issue that needs resolution.
What is identify the issue?
Which core value ensures we are upfront and open in our communication?
What is Transparency?
Parents are informed of general themes in therapy but not specific disclosures unless this occurs.
What is a risk of harm to the child or others?
Which of the following is the primary goal of maintaining clear channels of communication according to the document?
What is To minimize misunderstandings, delays, and errors?
When a cancellation occurs, therapists must add this type of note to ensure that the cancellation is documented for both tracking and billing purposes.
What is a late cancellation note?
If an issue remains unresolved after discussing it with a peer, the next step is to escalate the issue to this person.
Who is the team lead?
This core value is about taking responsibility for your actions and outcomes.
What is Accountability?
If a therapist suspects child abuse or neglect, they must follow these laws.
What are state-mandated reporting laws?
What is the required response time for communications concerning client or therapist safety?
What is 2 hours?
This is how therapists can avoid duplicate entries when adding a couple to SimplePractice, ensuring they are listed as separate clients without creating redundant files.
What is linking the couple's accounts or using one shared family account?
At this level of resolution, a supervisor reviews the issue, gathers information, and facilitates a solution if the issue was not resolved earlier.
What is supervisor-level resolution?
Which core values best represents the following statement: I actively seek ways to improve and go beyond expectations.
What is Commitment to Excellence?
Before discussing a minor’s care with schools, medical providers, or other professionals, therapists must obtain this document.
What is a signed release?
Who is responsible for overseeing the timely acknowledgment and response to communications at SBWG?
What is the COO (Jamie)?
In SimplePractice, when a client is charged a late cancellation fee, this function ensures that the correct billing is applied without any errors.
What is updating the billing settings or applying the appropriate insurance codes or modifiers for late cancellations?
If an issue involves financial or resource concerns and remains unresolved after escalation to the COO, it is moved to this level for review.
Who is the (CFO)?
Which core value aligns with- Honoring commitments even when it’s inconvenient
What is Integrity?
When working with adolescents, therapists must balance these two key factors to support therapy goals.
What are respecting the adolescent’s growing autonomy and keeping parents engaged in a supportive way?
What is the purpose of soliciting regular feedback from team members regarding communication processes at SBWG?
What is to assess the effectiveness of communication and identify opportunities for improvement?
Therapists can use this feature in SimplePractice to send important forms to clients, such as intake forms, consent forms, or any other necessary documentation for therapy.
What is the "Client Portal" and "Online Forms" feature?
This person is the final authority in the resolution process, reviewing the entire case and making the ultimate decision when all prior escalation levels have been exhausted.
Who is Raquel?