Washes
Prevents Rust
What is underbody?
What do you tell the customer when they ask how long it's running
How do we address customers?
Sir or Ma'am
$15/Month
What is the VIP membership?
What is something every current and new member get?
The mobile app flier
Rookie Wash
What is something that we do not want customers to buy?
Getting Their Attention
Asking a question like "Have you heard about our crazy deal we have right now?"
Something you can offer if the line is moving slow
What are towels and air fresheners?
$18/Month
What is the Elite Membership?
Can you sign up online later?
Technically yes but doing it now will save you time and money.
Clean Wheels and Shinier Paint.
What is the VIP Wash?
Address Their Concerns
Let them ask questions
What is something we can do to go above and beyond for a customer in line?
Pull out their floor mats
$21/Month
What is the MVP Membership?
Can a Current Member Cancel and Sign Up for Promo?
No.
An extra layer of protection that gives Exceptional Shine and Gloss, Increased Water Repellence, and UV Protection
What is Graphene?
The Mobile App
How do they control their membership and cancel or update at any time?
Of course we'll get you that Rookie Wash
What is killing them with kindness when they keep being rude and saying no
How much money are you saving by getting a membership?
VIP - $1
Elite - $3
MVP - $5
Best Time To Collect and Fold Towels
When the line slows down. Not during a rush.
Repeated Washing
What's the best way to keep the underbody free of salt and prevent rust?
Get's you a "No" 60-80% of the time
Starting the pitch with "Have you thought about a membership"?
Exceptional customer service make the customer want to do what?
Keep coming back. Keeping them wanting to come back and stay a member gets you more commission
60 Days In Store
90 Days Online
How long before a previous member can sign up?
Upset members asking if they can get the promo
Offer them the app flier and tell them about the rewards and giveaways and explain its a new member offer only