Front Desk
What must be done during every shift to ensure smooth transitions between shifts and capture any notable event?
Daily Shift Log
This is the document guests sign upon arrival during check-in.
Alpha List
What does GMC stand for?
Guest Meal Card
What are the breakfast hours at the dining commons?
7:00 AM - 9:00 AM
This action should be taken on the phone at the start of a shift to allow calls to come through.
Undivert the phone
True or false:
If a room key that was originally reported and processed lost is found, it is a found key and any charges must be reversed.
False
What is the replacement fee of a lost meal card?
$10
In Excel, what is the shortcut to input the current Date in a cell?
Ctrl+;
To make an outside call from the office, what is the number you must dial before a 10-digit phone number?
9
These two steps must be done before performing a group check-in in IFD.
Updating No-Show statuses and clearing meal fields
This nightly task helps Dining plan for the next day and must be sent at the end of the closing shift.
Email Nightly Meal Count
What is wrong with this email template response for check-in counts?
[See Image]
Brackets were not replaced.
What is the fee for a lost key?
$16.50
Fill in the blank. After running an Alpha report, you must do the following steps before printing:
___________, print single sided, and
fit all columns in one page.
Sort by Last Name
What are the two actions that must be complete within 24 hours of check-out?
Update/Audit IFD and scan Alpha Lists into SharePoint
When using a 3-hole puncher with an adjustable guide, what should the guide be set at to ensure a perfect and aligned hole punch?
[See Image]
11"