Police Dispatch
Fire Dispatch
EMS Dispatch
Disaster Readiness
Radio Procedures
Stress & Resilience
100

Property is taken with the intent to deprive its owner of it.

What is theft?

100

This classification is used when a building is burning.

What is a structure fire?

100

This is the primary reason the patient needs medical assistance right now.

What is the chief complaint?

100

This is a large emergency that disrupts normal operations and may affect many people.

What is a disaster?

100

Before pressing the transmit button, the dispatcher should do this to make sure the channel is available.

What is listen for existing traffic?

100

This type of stress is connected to one specific event or incident.

What is acute stress?

200

This involves unlawful entry into a building with the intent to commit a crime.

What is burglary?

200

This classification is used when a car, truck, motorcycle or another type of vehicle is burning.

What is a vehicle fire?

200

This is something the patient is currently experiencing, such as chest pain, dizziness or difficulty breathing.

What is a symptom?

200

Having a family plan, needed medication, clothing and essential supplies is part of this.

What is personal readiness?

200

An appropriate pace, controlled tone and correct terminology contribute to this quality of radio communication.

What is clarity?

200

This type of stress builds gradually through repeated experiences over time.

What is cumulative stress?

300

Property is taken directly from a person through force or fear.

What is robbery?

300

This classification is used when a fire or smoke-detection system activates, but an actual fire has not been confirmed.

What is a fire alarm?

300

This is an identified medical condition, such as diabetes, epilepsy or COPD, rather than what the patient is experiencing right now.

What is a diagnosis?

300

This happens when the communications center suddenly receives far more calls than usual.

What is a call surge?

300

A useful broadcast should explain what happened, where it happened, who or what responders should locate and this additional type of information.

What is relevant safety information?

300

This is the process of allowing the body and mind to settle after a stressful shift or difficult call.

What is decompression?

400

This involves an argument, disruptive behavior or disorder between neighbors, friends, or strangers, when no physical assault has been reported.

What is a disturbance?

400

This classification is used when smoke or the odor of smoke is reported, but the source cannot be identified.

What is a smoke investigation?

400

This describes how an injury happened, such as a fall, vehicle crash or physical assault.

What is the mechanism of injury?

400

Information that has been checked and confirmed is described with this word.

What is verified?

400

For a fleeing suspect or vehicle, this information often helps responding units determine where to look next.

What is direction of travel?

400

This type of support comes from coworkers who understand the work and its challenges.

What is peer support?

500

This involves an argument or disruptive incident between family members, household members or people in an intimate relationship, when no physical assault has been reported.

What is a domestic disturbance?

500

Gas leaks, electrical hazards, chemical releases and downed power lines fall within this general classification.

What is a hazardous condition?

500

This structured protocol system guides telecommunicators through medical questions and pre-arrival instructions.

What is Emergency Medical Dispatch, or EMD?

500

Handling life threats and responder emergencies before less urgent incidents is an example of this.

What is prioritization?

500

If the dispatcher gives incorrect information over the radio, this action should occur promptly and clearly.

What is correct the transmission or broadcast the correction?

500

This workplace resource may offer confidential counseling, referrals and other support services.

What is employee assistance, or EAP?