Priority
Someone has the ability to change my password on this account. My new phone number is 111-111-1111, my old number was 555-555-5555. I can’t use two factor ID without the correct phone number on the account.
Mobility Care
I met someone online who said they wanted to help their grandchildren get phones. He said if I can buy the phones and send them to him, he will pay me back. My bill is high now and he has not paid me back. (Roaming in PAK, CHN, HLG)
No Fraud
RED Ekata
Generic CBR
HRQ Failed
Stop and Deny
I got this phone from a friend and added my line to it but now my line keeps getting suspended because someone reported the phone lost/stolen. Please fix this
Unblock request denied, no proof of purchase.
Went into at&t store to get a new phone but a number was activated on that new phone while also connecting it to the main phone line of the account causing a 5th line on the account that should've been cancelled a long time ago.
No Fraud IMEI being used
Business found in SOS
Status: Active
Standing: Dissolved, not in good standing
Stop and Deny
My phone lost service yesterday and I called customer care, they told me my phone is no longer on my account but on someone else's account with a different name. I did not authorize this, please move my line back to my account.
TOBR Fraud
Someone ordered lines on my account without my authorization and are using them internationally. (lines have IP, Roaming in GHA, NGA, UKR)
Queue change for Good Samaritan review
AR/AF Call
No new case in defender
Previous case is OMNI, closed for fraud unknown a few days prior
How would you proceed?
Select AR/AF
Create new case
Proceed BAU
My phone went on SOS and I got emails of someone trying to get into my bank accounts.
Hijack
There's a line on my account that I didn't authorize and has been on my account since 2021. Please remove this line and provide credits for the payments I've made to this unauthorized line. (line added via EasyActivate)
No Fraud Activation Error
Fraud OMNI POS review
Tenured BAN
OBC made, elderly cx stated they were getting devices for their grandchildren, no SE present
8 lines recently added, cx originally had 2 lines on acct.
Due to OBC and transaction confirmed with no SE present, approved transaction
-Due to suspicion of possible scam, denying transaction. (Cx was possibly coached)
I have 20 lines added on my account that I did not authorize. Devices were shipped to NY but my business is in GA
Fraud confirmed, addr does not report to business
AT&T Loyalty called me because I've been a loyal customer and offered me a lower bill and free devices. I was advised to go to the store to get devices and send it to AT&T promotions center so they can apply the promotion. I have not rcvd the devices back and now my bill is insanely high
OMNI
FAST CBR number had a SIM change
Only cbr in FAST, unable to make OBC
How would you proceed?
Find Business in RR or Google. Call the cbr provided and confirm transaction.
Stop and Deny if unable to reach business