Minor
The Status code that shows an itinerary is held and confirmed is, what?
HK
This is the Status code used to show what the airlines are suggesting for new travel.
What is...
TK
What is Chase's Email Advisory?
What is...
“I am sending you a copy of your itinerary. Please review the disclosures in the itinerary emailed to you. It is important to verify all names and details for the itinerary. You should receive the email within 2 hours. If you do not receive the email, please check your spam and or junk folder or call back right away so we can send you another if still not found. May I please have your email address?”
In OneSource, Chase gives 4 examples that Airlines might use a waiver. They are?
What is...
1. Schedule changes
2. Natural disasters
3. Weather conditions
4. Labor strikes
(Additional: Civil unrest, No Fly Zones)
Will you be having margaritas AND tacos or are you on a "diet"?
POINTS!
YES! Everyone should have margaritas and tacos ANY DAY THEY DANG WELL PLEASE! ;)
The general rule for Chase Travel's criteria for a Minor Schedule change is what?
What is...
Typically defined as an airline-initiated change less than 60-minutes and fitting into the following criteria:
* Departure / Arrival times are within one hour of the previously confirmed itinerary (PNR)
* The number of connecting flights remain the same
* The airline and airports remain the same (including connecting flights)
* The class of service (COS) remains the same
The general rule for Chase Travel's criteria for a Major Schedule change is what?
A Major Schedule Change is typically defined as an airline-initiated change greater than 60-minutes and fits into the following criteria:
What is...
MyTrips -> ORXe
What does the acronym IROP mean?
What is...
Irregular Operations
Does Ben and his family dress up for Ren Faire?
YES!! And YOU SHOULD TOO!
These are the TWO Status codes that we are able to make changes.
What is...
OPEN FOR USE and AIR PORT CONTROL
The manual command in Sabre we use to auto accept a schedule change is?
What is...
EWGR
What is...
MANUAL EXCHANGE
(Also accepted: POSTBOOKING)
Name 3 scenarios that the PowerPoint showed when a waiver might be used?
What is...
* Will accept any three of the following.
1. Tornado
2. Hurricane
3. Blizzard
4. Tsunami
5. Airline Strike
6. Security Measures
7. Volcano
8. Flood
Give us your best Roman impression.
POINTS!!
True or False:
We can trust Chase's standard of Major/Minor schedule changes criteria can apply to all airlines.
FALSE!
We must always verify with the airlines directly to find out their particular standard for both Major/Minor schedule changes.
True or False:
UN Status indicates the segment is not confirmed.
FALSE!
UN status indicates the flight is not operating.
UC status indicates segment is not confirmed.
This is the code shown in *HIA, that indicates a reservation was made on-line.
What is...
TAVISCAQ
In the PowerPoint, these are the three waiver code information columns.
What is...
1.Impacted Airports
2. Dates
3. Reschedule Travel
What is Remote PCC when reading the *HIA of an itinerary?
What is...
7UXK
It is important to send THIS to the customer once a schedule change has been completed.
What is...
Custom Branded Email.
It's important to verify THIS when ESS option is not available?
HINT: (See step 6. OneSource:Sched Change)
What is...
Minimum Connection Time (MCT)
When running Manual Exchange script, what are the 3 endorsement fields where we would enter the waiver code information?
What are...
1.Ticket Endorsement
2. Tour Code (IT Field)
3. Ticket Designator
True or False:
If the customer does not accept the airlines suggested itinerary, We would collect fare difference if the new itinerary is other than what the airlines provided, regardless of the waiver.
What is...
FALSE.
The waiver could be used toward the new itinerary provided it does not violate any airline requirements for reissuing the itinerary.
What is...
1. *HIA - Air Itin.
2. *QH - Queue
3. *P5H - Agent
4. *P3 or *P4 - OSI/SSR