appointments
t or f
booking types
100

factors that affects scheduling

staff availability 

test results

duration of visit

coordination of care 

100

the purpose of scheduling is to ensure patients know where to go, on what date, and at what time

true 

100

can be modified for late appointments arrivals

wave 

200

a great way to utilize time and resources efficiently 

waiting list

200

triage 1 means see a physician within eight hours 

false 

200

not enough patients are scheduled to be seen in a day

under booking

300

process clinics and offices use to make medical appointments for patients 

appointment scheduling 

300

triage 1 means provide home care

false 

300

useful for scheduling appointments with specialized needs 

cluster 

400

what is important when getting a patients address

are mailing and physical address the same or different 

400

triage 2 means attend emergency department within 2 hours 

true

400

can accommodate emergency walk-in visits

open booking

500

collected when scheduling an appointment 

patient full name 

date of birth

current address and phone number

current insurance information

physician's name or who will be seeing the patient 

purpose of the visit

500

appointment reminders are solely used to remind patients of upcoming appointments 

false

500

receive a decision from the physician before scheduling the patient

add-ons