Scheduling Life Cycle
This is most important scheduling step
What is Check-Out?
Every patient should leave the center with this
What is their next appointment scheduled?
This metric increases when appointment confirmation is weak.
What are No Shows?
No-show follow-up should begin within this amount of time after a missed appointment.
What is within 15 minutes of the missed appointment ?
These are the follow-up time targets after discharge for ER and inpatient admit patients.
What is ER within 7 days and inpatient admit within 4 days?
This is the correct order for these buckets: No PCP scheduling, Orphan scheduling, New Patients
What is Orphan scheduling → No PCP scheduling --> New Patient Scheduling?
This is an action PCPs and Care Promoters must do to ensure a seamless check out experience
What is ensure patients are discharged in their system?
This tool standardizes appointment confirmation workflows and outreach.
What is the Call Management tool?
How many attempts should be made to reschedule a patient who missed their appointment
What is three attempts?
This role is responsible for ensuring discharge follow-up scheduling happens.
What is the Front Desk Supervisor?
New Patients should be seen within _____ days of their insurance effective date
What is 30 days of their insurance effective date?
This is something Care Promoters must do to prevent patients from leaving without a scheduled appointment.
What escort the patient to the front desk and wait for the Care Facilitator?
When do patients receive confirmation text messages and where do you see their responses.
What is 2 business days before their scheduled appointment and Call Management?
To help prevent No Shows, Care Facilitators must offer patients an appointment time that both adheres to the model AND ______
What is works best for the patient’s schedule?
This is the consequence of missing discharge follow-up targets.
What is higher risk of readmission?
What 3 steps make up the core of the Scheduling Life Cycle
What is Check-Out / Appointment Confirmation / No Show Follow Up
This is how you get 100% for Check Out Scheduling on the Check Out Reporting for Top 40 patients
What is by scheduling them for TWO appointments that are within 14 days
These patients receive an additional confirmation text message.
What is transportation patients?
This is how you get 100% for No Show Follow Up on the Check Out Reporting
What is scheduling an appointment for patients who missed their appointment
What tool should be used to track Hospital Discharge Follow Up
What is the DNS Tracker
TRUE or FALSE Centers must learn this prioritization to utilize it when scheduling patients to ensure patients are seen as frequently as needed
FALSE – The push/pull list should always be utilized – it includes this logic
What paneling information is included in the Check Out Reporting?
What is the count of unpaneled patients that visited the center and left without being paneled
How are appointment confirmations handled in CareSuite?
They are completed by Clara a virtual CareLine agent 2 days prior to the appointment?
These are the top 2 reasons no shows occur.
What is not giving the patient a purpose for coming and not properly completing confirmations?
This can be used to create availability in the schedule for discharge scheduling if the schedule is full.
What is the push/pull list?