Same Day appointments
A. Acute Ill patients
B. Well Patients
C. Newborns
A. Acute Ill Patients
How many minutes should a newborn new patient be scheduled for an appointment?
30 minutes
A Chronic/Behavior problem is a problem that has been going on for how long?
1 month or more
Newborn open spots are on the schedule every other day
True or False
False
Newborn spots are on the schedule daily
What is the recommended number of minutes to be given to a patient to arrive for an appointment to complete check in?
10 minutes
Fever, cough, sore throat, rash, newborn problems
New patient Prenatal Visits should be scheduled for 30 minutes. True or False
False
15 minutes
What are the common chronic problems?
A. Chronic Headaches
B. Chronic Abdominal Pain
C. Sleep Problems
D. All of the above
D. All of the above
When can you schedule a next day sick visit or well visit in a Newborn Spot?
A. After 2pm
B. After 3pm
C. 8am
B
Next day sick visits or well visits can be scheduled in a newborn spot after 3pm
You should let patients know that it's best to complete pre-registration at the time of the appointment.
True or False
False
Patients should be encouraged to complete pre-registration prior to arrival
When should a call be transferred to triage?
When the schedule is completely booked and an appointment cannot be offered and the caregiver agrees
How many minutes show a New/Established patient with Behavior problem should be scheduled for an appointment?
30 minutes
A Triage MA should be notified if a parent calls for an appointment for depression, anxiety or self-harm
True or False
True
These calls should be triaged to make sure waiting for an appointment is appropriate
When scheduling newborn visits you should ask the parents if the baby:
A. Has any medical problems
B. Was the baby born in the US
C. Does the baby have a head full of hair
A.
Ask if the baby has any medical problems or had a NICU stay. Make notes in Schedule notes (example notes: NICU discharge or Heart Problems)
Telemedicine visits are mainly used for:
A. Sick Visits
B. Behavioral Health Visits
C. Well Visits
B - Behavioral Health Visits
If a patient really need to be seen same day, the Triage MA should:
A. Disconnect call and wait for a return call
B. Document Triage and recommend urgent care
C. If homecare or Next day appt is appropriate based on triage protocol, these should be offered
B or C
B and C
When scheduling well visits and recheck visits you should schedule with the patients primary care physician.
True or False
True
If you are unsure of the PCP ask the parent and update this in Demographics. If the parent does not know, assign them to whichever provider has seen the patient with the most well visits
Non urgent Behavior problems that would consist of possible ADHD and school problems that has been going on for a while should be scheduled for 30 minutes and should be scheduled withing 3 weeks.
True or False
False
These appointments should be scheduled within 1-2 weeks for 30 minutes. If wait times are more than 1-2 weeks please let Dr White know
When should newborn visits be scheduled?
48 hours after discharge
Providers prefer appointments to be overbooked so that it makes the day go by swiftly for the provider.
True or False
False
Providers prefer not to overbook and will only do so when they are unable to meet our commitment to the patient any other way. Please get approval from the doctor prior to overbooking
If a patient is denied a same day appt, what steps should follow during triage:
A note in the patient chart documenting triage of the problem. Ma should also discuss these patients with the patients PCP or doctor on duty if the PCP is not in the office
For sick visits you should offer the patient an appointment with any provider
True or False
False
Offer the patient an appointment with their PCP. IF there is no availability or if the pt needs a particular time that is not available with their PCP, then offer with a different provider. If no preference, schedule based on availability
There are times when behavior or emotional problems can be urgent. If it sounds urgent to your or if the parent feels that the problem is urgent, should you notify the provider?
Yes or No
Yes - notify the provider is it sounds urgent or the parents feels that the behavior is urgent
Should you schedule an appointment if a hospital pediatrician recommends an appt to be scheduled a day after discharge?
Yes or No
Yes
If the parent tells you that's what the hospital pediatrician recommends, this appt should be scheduled for that timeframe
You should always listen carefully to the reason for the visit and the availability of the caregiver and patient and also try to offer an appt time at a time that works well for them whenever possible in hopes that they will be more likely to arrive to the appointment on time.
True or False
True