Scheduling Jeopardy

DISPOSITIONS

100

This is used when we do not work with their utility company. 

What is No-Demo Blacklisted Utility?

200

This is used when we have an unusual circumstance that we do not see often. 

 What is NO DEMO- OTHER ?

300

This is used when the customer is home but did not want to speak with the SAM.

What is NO DEMO- Contact?

400

This is used when the rep is no longer able to run the appt due to personal issues.

What is NO DEMO- last minute coverage?

500

This is used when the rep cannot run the appointment due to the previous appointment running over.

What is NO DEMO- Reschedule Rep/DM?

AND ANOTHER DISPO

100

This is used when someone books a same day appointment we cannot use. 

What is NO DEMO- ERROR?

200

This is when a none is created by self book. 

What is NO DEMO- OVERBOOK?

300

This is when the customer was home but did not have time to speak with the SAM. 

What is NO DEMO- CONTACT RESCHEDULE?

400

This is used when no dispo was sent in from SEC or SAM. 

What is SEC/REP unresponsive?

500

This is used when an SDA creates a none. 

What is NO DEMO- ERROR?

LETS GET REAL

100

This is how we track how many appointments and sales each rep has made.

 What is ROAS?

200

This is when a DM wants you to give an appointment to a low ROAS rep.

What is RM (regional manager) approval?

300

Zip codes 201XX-223XX.

What are Richmond's DO NOT BOOK ZIP CODES?

400

Daily kilowatt usage under 30.0kw.

What is a low powerbill?

500

The customer is closed won. We need photos to finish the deal.

What is a site-survey?

ARE YOU POSITIVE?

100

These can be scheduled at 9am,3pm or 4pm. 

What is a site survey?

200

Zip Codes 600xx-617xx.

What is CHICAGO DO NOT BOOK?

300

This is used when the customers kilowatt usage is not above 1000 kilowatts per month.

What is NO-DEMO LOW POWER BILL?

400

These states map with Cincinnati.

What are Pittsburgh, Louisville, Charleston, Ft Wayne and Indianapolis?

500

These territories map with Detroit.

What is Grand Rapids and Cincinatti ?

TRUE OR FALSE

100

We run appointments on Monday at 11am, 12pm, 1pm, 2pm, 5pm, 6pm, and 7pm. 

What is FALSE?  NO 11am.

200

Your allowed to dispatch your appointments before 2pm if there is a * in it.

TRUE. 

300

You can give a rep 3 appointments with 2 hour travel time between appointments?

TRUE. (ONLY IF DM APPROVAL)

400

Your allowed to keep 3 overbooks for the next day always. 

FALSE- Not on FRIDAY. 

500

If an email comes from schedule leadership you must notify the cx and rep of the cancellation. 

TRUE.