Scheduling 101
The first thing to check when starting the workday.
What is checking voicemails/emails for call outs?
The name of the CRM software RCM is currently using.
What is Bullhorn?
Preferred method of communication
What is telephone?
Yellow highlight on the active/pipeline tabs meaning.
What is missing information that needs to be added?
The timeframe for a provider to notify HR to resume healthcare benefits.
What is 10 days?
(from working benefit eligible hours)
The upmost importance when interacting with staff and clients.
What is excellent customer service?
What is rolling out the red carpet?
What is professionalism?
RCM Technology Agreements are used.
What are RCM equipment (laptop) issued?
Form of communication that is not ideal image for RCM and can be viewed as unprofessional.
What is excessive use of electronic communications?
The person who adds the color categories by district for voicemails.
Who is the person who listened to the message first?
This hotline number is significant for providers and clients.
K-12 What is 973-658-3096?
Hawaii What is 808-944-2882?
The recruiter who has been with RCM the longest on the K-12 Team.
Who is Hollie Williams?
What does DNU status mean in BH?
What is Do Not Use?
Best way to reach Angel outside of business hours.
What is her personal cell?
989-737-0869
The six steps required when onboarding a new hire to schedule.
What is acknowledging the recruiter email, call/text/email to welcome, ask for availability, offer assignment, update schedule, & send confirmation email?
Updating schedule to "no sub needed" means...
What is client has requested no sub to be sent?
Text Us: Campaign/mass texts limits to how many per day?
What is one campaign/mass text per day?
The newest email that our team is currently using on confirmations and providing to our clients.
What is k12scheduling@rcmt.com?
The length of time to reach out to new candidates once notified by recruiters of clearance (ie- app, prints, TB, etc)
What is 2 business day?
Reasons to issue disclinpary notices.
What are late timesheets, not taking meal break as required, performance, attendance, not following protocols, etc?
What time frame is acceptable to reach out to providers?
What is normal business hours?
What is between 6am and 6pm?
Individuals included on initial/returning confirmation emails.
Who are the provider, k12scheduling, recruiter & HR?