Providers
Russell J. Young is what to SFD?
What is Medical Director
When a call is not answered, resulting in your phone logging out and and the patient being sent to the back of the "line" in the queue.
What is a requeued call.
When you can schedule a Medicaid New Patient in a regular New Patient spot 24-48 hour prior to the opening.
What is the same day/next day rule.
Government funded insurance, typically for patients over 65 years old.
List that is distributed by Pam daily.
What is the extension list.
Provider in Salem who cannot see patients under the age of 13.
Who is Charity Capuras.
There are this many queues.
What is three.
Typically reserved for front office use, these openings may be taken by a scheduler 24-48 hours prior to the opening.
What are front desk only spots.
This is what a patient means when they say "Apple Health."
What is Washington Medicaid.
Calls regarding skin cancer results should be sent here.
What is Mohs scheduling.
Provider in McMinnville who speaks Spanish.
Who is Liz Schmidt.
Our current record for this is 2,727.
What is outbound calls.
This button is always chosen instead of "create conflict" when given the option.
True or False. Medicare is always primary.
What is false.
SFD's Marketing Director.
This provider has been practicing since 1975.
Who is Dr. Wagner.
The current goal for this is 3:30.
What are call times.
In this office, both providers are OK with scheduling off template without asking permission.
What is Vancouver.
Tricare is administered through this company.
What is Health Net.
This current scheduler has worked here the longest.
Who is Raeana Kauffman.
This provider has worked at SFD the longest (not including Dr. Young).
We have met our goal for this the last 14 weeks.
What is abandon rate.
Any open excision spot may be taken for a follow up or new patient visit 24-48 hours in advance, except for this provider.
This is not an insurance, it is a benefit.
What is Triwest.
This must be checked before scheduling any appointment.
What is the insurance spreadsheet.