Procedures
What does HP stand for?
High Production-Appointment totaling over $1000.00
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A missed/broken appointment is a scheduled appointment that is changed by the patient (either cancelled or rescheduled) less than ___ business hours before the appointment
48
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Practice managers should ________ the schedule 12 months in advance to identify lunches, holidays, vacations, morning huddles, weekly scheduling meetings, monthly staff meetings/trainings, CE course, ect.
What is Pre-Block.
What is Bela's conformation rate benchmark?
What is 100%.
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Adult Continuing care appointments are _____in length.
60 Minutes
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All patients should sign a__________________________ and it should be __________with them.
Patient Appointment Agreement; reviewed
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____________ goals and objectives to the team to achieve engagement and commitment.
What is Communicate.
What management processes share progress for this policy?
What is Daily Huddle, Monthly Team meetings and Weekly L-10's.
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Unfilled HP Blocks should be held until____ prior to the opening.
24 Hours
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A failed/no show appointment is a scheduled appointment the patient misses with_________ given.
No notice
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The letters I.A.A, could be used to fill in the following Doctor responsibility.
"______, ______ and _______any patient concerns or barriers to treatment."
What is identify, acknowledge and address.
All providers are expected to have what percentage of their daily goal on the schedule?
What is 120%.
When a patient accepts restorative or MOD Therapy treatment, a ________ and _____________ is reviewed
Treatment plan; Payment agreement
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All appointments cancelled or missed, for any reason, without at least 48 hours’ notice will need to be scheduled out __ weeks
2
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_______ minimizing words and _________ use more impactful words when discussing treatment and appointments.
What is Eliminate and Consciously.
Continuing care reappointment benchmark
What is 98%.
During the morning huddle the _________should identify additional time to see emergency patients, if any additional time is needed.
Doctor.
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If a patient calls to reschedule an appointment, especially on short notice, do not respond by saying"___."
Okay.
Document today's activity in every patient's record appears in how many Bela role responsibilities?
What is 4.
Patient Advocate, Assistant, Hygienist and Doctor
New Patient reappointment rate?
What is 90%.