AI Agents Continued
A Microsoft platform that lets you build custom copilots using a low-code interface.
Microsoft Copilot Studio
Our CIO
Kris Torgerson
This triggers the start of a flexible workflow.
Event
This is the modern SAP workflow framework used in S/4HANA.
Flexible workflow
This is the unofficial BI tool of every company (Microsoft product).
Excel
A version of Copilot Studio that comes with Microsoft 365 and has limited capabilities.
Copilot Studio Lite
ITSD AppDev Division Director
Jay Eckles
The transaction used to manually trigger workflow events.
SWUE
This interface can be used to manage flexible workflows outside of the SAP GUI.
Fiori apps
This is the newest solution to problems we don’t fully understand or have time to complete.
AI will fix it (AI)
This concept can be thought of as short term memory for the copilot.
Conversation state (context retention)
Tool used to track incidents.
ServiceNow
This transaction is used to check event linkages.
SWETYPV
This app is used by end users to approve or reject work items?
My Inbox
This is the thing you forget to clear before testing apps.
Cache
These are useful when you need a structured conversation path with guided steps and business logic.
Topics
865-241-6765
Solution Center
This determines who receives the workflow task.
Agent rule
This is an individual unit of work within a workflow.
This is the universal fix for problems in IT.
Restart
The step that makes your copilot available to other users in channels like Teams or a website.
Deploying (publishing)
In IT service management, this board reviews and approves comprehensive production changes.
CAB (Change Advisory Board)
When creating workflows, the general rule is this if you see a soccer ball.
Kick the soccer ball
This is who performs the task in a workflow.
Agent
What tends to appear right after development is complete or started (hint: not a bug).
New requirement