Customer Service
What is one way to make students feel welcomed?
What nutrient helps build muscle?
Protein.
What is the first step before using any kitchen equipment?
Why is portion control important?
To ensure consistent servings and prevent shortages.
What should be washed first: dishes or hands?
Hands.
What should you do if a student has a complaint?
Listen, stay calm, and try to resolve or escalate appropriately.
Which food group includes fruits and vegetables?
Produce.
Why must equipment be used as instructed?
To prevent injury and avoid damage.
What is the purpose of menu planning?
To balance nutrition, cost, and student preference.
What is sanitizing?
Reducing germs to safe levels.
Why is patience important in the lunch line?
It helps keep the line moving smoothly and maintains a positive atmosphere.
What nutrient gives long-lasting energy?
Complex carbohydrates.
What should you do if equipment mallfunctions?
Turn it off and report it immediately.
Name one factor that affects meal planning.
Budget, nutrition guidelines, or student favorites.
How often should high-touch surfaces be cleaned?
Frequently, throughout the day.
What is an example of good communication in the cafeteria?
Clearly explaining menu options or portion sizes.
Name one example of a whole grain.
Brown Rice, oats, or whole-wheat bread.
Name one piece of equipment that must be preheated.
Ovens or warmers.
Why is forecasting important?
It helps predict how many meals to prepare.
Why must cleaning chemicals be stored properly?
To prevent contamination and accidents.
How can you handle a long line calmly?
Stay organized, work consistently, and use friendly communication.
Why is balanced nutrition important for students?
It supports energy, focus, and learning.
Why is proper storage of equipment important?
To extend its life and ensure safety.
What is one benefit of menu variety?
Keeps students interested and encourages balanced eating.
What water temperature is typically needed for proper dishwashing?
At least 110 degrees Fahrenheit for washing (varies by system).