The Crisis Development Model
The Integrated Experience
Supportive Communication Skills
Responding to Defensive Behaviors
Safety Interventions
100

It is CARE, WELFARE, SAFETY, and SECURITY.  

What is the GUIDING PHILOSOPHY of CPI? 

100

These are temporary factors due to a recent event or persistent, long-term factors that a person has been living with for a long time and that influence their behavior.  

What are PRECIPITATING FACTORS?

100

They are VERBAL, PARAVERBAL, and NON-VERBAL.

What are the three FORMS OF COMMUNICATION?

100

This approach utilizes short, simple phrases, provides limits and choices, and objectively analyzes the situation. 

What is the DIRECTIVE APPROACH?

100

This correlates the SEVERITY OF HARM and LIKELIHOOD OF BEHAVIOR to provide an overall RISK RATING.  

What is the DECISION-MAKING MATRIX?

200

It is the empathic, non-judgemental approach that should be utilized by staff use when a student exhibits ANXIETY.  

What is the SUPPORTIVE APPROACH?  

200

This is recognizing the need to remain professional by managing your own behavior and attitude.  

What is RATIONAL DETACHMENT?

200

This is the way words are said, such as the tone, volume, and speed used.  

What is PARAVERBAL COMMUNICATION?

200

This model helps recognize behaviors at the defensive level and identify the strategies to use for each stage.  

What is the VERBAL ESCALATION CONTINUUM?

200

They include NEGLIGIBLE, MINOR, MODERATE, MAJOR, and CATASTROPHIC.  

What are the SEVERITY OF HARM levels?

300

It is the approach that should be used by staff when a student becomes DEFENSIVE.  

What is the DIRECTIVE APPROACH?

300

In order to help regulate your emotions, this strategy allows you to focus on some aspect of the physical world rather than your thoughts and feelings.  

What is GROUNDING?

300

They are AGE, COGNITIVE FUNCTIONING, CULTURE, GENDER IDENTITY, and PREVIOUS LIFE EXPERIENCES.  

What are COMMUNICATION CONSIDERATIONS?

300

This defensive behavior is seen as unwilling to cooperate or follow reasonable instructions or requests.  Staff intervention should include SETTING LIMITS, PROVIDING SAFE AND RESPECTFUL CHOICES, and GIVING THE STUDENT TIME TO PROCESS.  

What is REFUSAL?

300

They are RARE, UNLIKELY, POSSIBLE, LIKELY, and CERTAIN.  

What are the LIKELIHOOD OF BEHAVIOR levels?

400

It is the approach staff should use when a student demonstrates RISK BEHAVIOR.

What are SAFETY INTERVENTIONS?  

400

This detachment strategy focuses on thinking about then using concise words, avoiding judgement, and sticking to the topic at hand.   

What is THINK THEN SAY?

400

This position should be used when close to another person who is experiencing distress in order to COMMUNICATE RESPECT, APPEAR NON-THREATENING, and MAXIMIZE SAFETY.  

What is the SUPPORTIVE STANCE?

400

This defensive behavior may challenge authority and attempt to draw you into a power struggle.  Staff should DOWNPLAY THE CHALLENGE and STICK TO THE TOPIC.

What is QUESTIONING?

400

This is when a person's behavior poses imminent or immediate threat or harm to self or others.  

What is RISK BEHAVIOR?

500

It is the approach staff should use when a student is in TENSION REDUCTION.

What is THERAPEUTIC RAPPORT?

500

You should do this when you recognize your precipitating factors are impacting your ability to rationally detach.  

What is ASK FOR HELP?

500

They include PLANNING, SCRIPTING, DELIVERING, and DOCUMENTING.  

What are the steps in Planning for a DIFFICULT CONVERSATION?

500

This behavior stage is modeled by regaining a sense of calm with a drop in physical and emotional energy.  

What is TENSION REDUCTION?

500

Aspects such as age, presence of others, behavior history, access to weapons, gender, level of anger, use of illegal substances, stature, and location should be considered to determine this.  

What is the SEVERITY OF HARM?