Basic Knowledge
We are able to waive Money Orders/Cashier's Check fees when Member says they have been waived before.
False.
Waiving fees could be perceived as discriminatory when done to some but not all Members.
We are expected to always charge the fee.
Unless manager approves, make Member aware it's a one-time exception. Fee will be implemented
T/F: Members don't need a checking to send money via Zelle
False.
A checking needs to be open & funded.
Age requirement to an establish IRA
18+ for SFFCU
Minimum deposit for a CD
$500
T/F: School Employee Credit Card have foreign transaction fees
True
You will be charged 2%
Eligibility for an account at SFFCU
1. Receive pay from a school district.
(legit. recent 30day paystub/acceptance letter)
2. Immediate family of Member.
Member wants to change amount going from his pay into summer summer. What RG would we use?
RG: Payroll
Ask what district they work in > click the answer
Drop down on transfer we are editing > edit.
When taking in personal 'ON US' checks manually, what code do we have to use?
"ON"
NOT "KR"
"ON" : will prompt you to type the Member number of the account that the check is written from to remove funds. Therefore, all we have to do at the end of the day 'Batch Capture' check to image it.
What credit card has no foreign transaction fee?
Rewards
T/F: School Employees get A free checkbook
True.
First order of a checkbook is FREE.
How can Member update PIN #?
1. Mobile Banking
2. Branch (via CardWiz)
As of April 1st, we are able to deposit into Summer Saver manually for Members who missed their transfer due to insufficient funds.
FALSE!
Talk to Management for approval on One Time Exception. (No guarantee)
What is the maximum loan amount for a FTAB (First Time Auto Buyer)?
No more than $30,000
When establishing a certificate, what is the RG to print a copy of share certificate agreement?
RG: DUP.CERT
Max auto loan length to be eligible for summers off
60 months
T/F: Beneficiary needs to be present & sign to indicate decision of Primary Member.
False.
Primary Member simply needs to give Name & DoB of their chosen Beneficiary.
Key features of Investment Checking
Earns you some dividends.
Must meet 1 of 3 requirements to avoid Monthly Service Charges ...or charged $3 fee
(-Daily minimum combined balance of $2,500
-or Daily minimum combined balance of $1,000 with direct deposit set.
-Member is age 62 or older)
6 free Out-of-Network or foreign ATM withdrawals/monthly
$10k or less
T/F : Applicants under 21 y/o are required to provide a recent paystub when applying for a Credit Card
Yes! If younger than 21 y/o they need to prove they can make future payments. Otherwise we will need a co-signer.
Describe the difference between the Summer Saver & Paycheck Planner
Summer Saver can contribute as low as $1 with a max of $2000 (internal automatic transfer only)
Paycheck Planner has a SET Percentage Amount, determined by amount of months worked. (Is eligible for a ONE TIME - manual additional contribution up to $3,000)
Describe difference between a NSF fee & Overdraft fee?
NSF: "Non-Sufficient Funds" - Account does not have comparable amount for the transaction. Amount is not covered/paid by credit union. Typically happen on automatic payments/ACH's/Checks.
Overdraft: Transaction cost more than money in account. Credit Union pays expense but fee's you for that service. Usually POS transactions.
When using the Small Estate Affidavit form, the value of the decedents property can not exceed what $___ amount??
$184,500
Percentages contributed to Paycheck Planner
10 months: 16.7%
11 month: 8.3%