Show:
Listen with your Heart
[Shape hands like Heart]
Time is Monayyy
Quality Not Quantity
Knowledge is
[Power Stance]
Come on Confidence *Snaps*
100

Who, What, When, Where, Why, How, Tell Me are the premise for common

Open Ended Questions

100

Safe and Reliable Form(s) of Payment that reduce output on our part and increases security our Member's

Cashier's Check or Money Order

100

A quality greeting used at the Credit Union

How May I Serve You?

100

Resources Old and New can be found here

TheSource

100

The appropriate number of Service Solutions we provide when advising our Member(s)

Two

200

A sign of respect by restating the key points presented by a Member, but not in the complete statement

Paraphrase

200
Better Lobby grants us the ability to set these in order to meet our Member's needs at a time that works best for them

Appointment

200

All things that are worth it come in time, but when we Serve it is best that we get things right

The First Time

200

Individual's who are proficient in the key functions of a given subject matter

Experts
200

An Additional Form of Security That Safeguards our Member's information over the phone and in-person

Codeword

300
Here to Serve, Not to

Judge

300

The day of the month that benefits our Member's most if their goal is to earn the most dividends in their Summer Saver or any other Share

1st
300

You're Welcome is said by those who completed a job, Trusted Advisors would say

My Pleasure

300

To be clear without any hidden agenda

Transparent

300

Words have power. Therefore, it is best we use certain one's because they convey a brighter financial future for our Member

Positive Words

400

We don't seek to respond, We seek to

Understand

400

The most efficient and safe way to provide our Member their receipt

E-Mail

400

This key aspect of the NME provides another point of contact and supports our #OneTeam Spirit

Manager/Lead Intro

400

Released every two quarters, these trainings work as a guide for all non-exempt Teammembers

ILearns

400

To be given power or the ability to make decisions that are in the best interest of our Members

Empowered

500

We Make Decision that are in the Best Interest of 

the Member

500

The average amount of time a Trusted Advisor should take when they are available to Serve a Member and there is a Member waiting

NO TIME

500

Our current Overall Excellent Score for New Memberships in March 2021

100%

500

When we don't know the answer, it would be in the Member's best interest if we do this

Get Help

500

A protection product, often to be RG:Instant approved, that provides the confidence that transactions will clear our Member's Checking Account

Overdraft Protection Loan