Account and Client Restriction Codes
Account Types
Authentication
Name that Doc
What department is that?
100

What is PAV restriction?

Patriot Act Verification (PAV) 

Status Incomplete. Account is in process to verify customer's identity/background (anti-money laundering).

100

Schwab One account established by an adult for the benefit of a minor

Custodial account

 It can be used to save money for a child's future in a flexible and self-directed manner, for passing gifts to a minor, and for teaching a minor about investing. Account contributions to Custodial Accounts are the irrevocable property of the minor.

100

Client comes in with a failed Voice ID, trusted phone, how do you verify them? 

KBQs

100

Client has reached the termination age of their custodial account. What form do they fill out to acquire the account?

Schwab One Custodial Beneficiary Conversion Account Application

100

Client calls in wants to talk about their gains/loss on their account.

Broker

200

Client has undeliverable mail, what restriction is on the account?

M restriction

Account is manually restricted when mail is undeliverable or account has an out-of-date or incorrect address in the National Change of Address (NCOA) database.

200

Established for two or more persons. Each account holder can independently transact business account.

Joint Tenant

200

Client calls in with all confidential on their account, The account's transition date is May '24, Who do you transfer to

Green Core, TDA

200

Client wants to give full trading authority to their son-in-law. What form do they fill out?

Trading and Withdrawl Authorization

200

Client calls about charges on their Debit Card

Client Banking Services 

300

What is a L restriction

Liquidations only

300

an easy and low-cost way to set up a retirement program for self-employed individuals and small businesses with 100 or fewer employees. Eligible employees can fund their own ------ accounts through regular salary deferrals and employers make additional contributions.

Simple IRA

300

Client has failed out of wallet, the closest branch is 200 miles away. What can they do to get back into their account?

LOA

300

Client has an IRA account, wants to pull some money, Age:58 years

 Request an IRA distribution

300

Client calls inquiring about an outgoing wire

Move Money

400

What is legacy code: X

Account is closed manually. Reasons include:

  • Client requested closure (account is in good standing)
  • Account opened via SNAP and documents not received within 25 calendar days
  • Account opened via OAO and signed application not received
  • 12 months of inactivity if account has zero balance (with IA confirmation)
  • Internal request or system problem
  • Account holder is deceased and assets have been distributed
  • Non-trading FA, SL, or BT masters
400

a practical and flexible legal device established by one of more people or entities who transfer control of those assets to one or more people or entities who administer the _____ for the benefit of others

Trust

400

Client has 4 accounts and 2 different verbal passwords. How do you verify the client?

If the account has a verbal password, and the client has multiple accounts with verbal passwords, only the verbal password on the initial account is needed to be verified.

400

Use to open a new Trust account account or convert an existing managed account to a trust registration

Managed Account Services Account Application for Trusts Domiciled in the United States

400

Department in charge of adding or lifting Patriot Act restrictions

CVRC

500

Legacy Code: P

Account is restricted from real-time quotes, trading, transfers, and funding cash and securities.

Pending Docs 

500

an independent 501(c)(3) public charity with a mission to increase giving in the U.S. by providing a simple, efficient and tax-smart giving solution to donors and their investment advisors. Our giving solution is a donor-advised fund account.

 Schwab Charitable

500

An International Meta client calls in, how are you verifying them?

You can't, call SPS

500

Client calls looking to speak about their small businesses 401k

RS Small Business Warm Transfer