Quarterly Rockstars
These two professionals finished the 2nd quarter with 100% in CSAT?
Who is Damon & Anna
These teammates consistently works to make sure clients feel heard, understood, and appreciated.
Who is Team CTF
This teammate sends the most uplifting sendwords to their peers and managers?
Who is Toni
These three professionals are quick to reference policy details and KC pages to answer questions in the chat
Who is Estefany, Kenny, and Bryan
Who is Aaron
This professional maintains strong support & team engagement by always letting us know the different events Schwab has going on for employee involvement.
According to a client survey, When a client has a complicated question, this professional takes the time to explain the next steps clearly.
Who is Sean
This leader is always willing to jump in, support the team, and celebrate wins big and small.
Who is Peter
To begin a leave of absence, employees should contact:
Who is their manager and Sedgwick
This persons background is heavy in community advocacy, mentorship, lifetime of servitude?
Who is Damon
This professional was voted CTF Fireball for Quarter 2!
Who is Toni
These professional demonstrates Schwab's commitment to client service by putting the client's needs first in every interaction.
Who is Team CTF
Whether it's supporting teammates or jumping into new challenges, this professional always brings great energy.
Who is Anna
A CSG is a...
Client Service Gesture
This person is a past DJ, drone pilot, collections creatorist, and honestly a good listener?
Who is Kenny
This teammate led the team in POCR for the quarter with an impressive 99.24%.He also did a 6 month stretch in CBS Solutions
Who is Bryan Navarro
Who is Ariel
This teammate is known for being dependable, approachable, and the "Best Dress" in all of CBS?
Who is Damon
Name three types of time that do not count as hours worked for overtime calculations.
What is Vacation time, sick time paid, and floating holiday time
This person is quiet but mighty, loves Florida, a member of Fortaleza and always knows what events are happening at Schwab
Who is Estefany
This teammate finished the quarter with a CSAT above 94% and an adherence score above 91%. Who is this Quarterly Rockstar?
Who is Aaron
This teammate consistently works to make sure clients feel heard, understood, and appreciated.
Who is Kenny
This professional joined the CTF recently and is doing a great job
Who is Anna
Client would like a hold release for $500.00 on their brokerage account. Who do you call?
Who is SUP Hotline
This person was recently promoted to Sr. Manager & completed 10 years in the business
Who is Peter