What does HIPAA stand for?
A) Health Information Protection and Accountability Act
B) Health Insurance Portability and Accountability Act
C) Health Integrity and Privacy Act
D) Healthcare Insurance Privacy and Accessibility Act
B) Health Insurance Portability and Accountability Act
What does "SX" commonly refer to in healthcare?
A) Suture Removal
B) Surgery
C) Swelling X-rays
D) Special Examination
B) Surgery
Which color is used for scheduling a New Patient appointment?
A) Green
B) Yellow
C) Light Orange
D) Blue
A) Green
When scheduling a patient's appointment, what is the first thing you should do?
A) Offer the latest available appointment
B) Offer the first available and earliest appointment
C) Schedule the appointment based on the patient's preference
D) Schedule according to the doctor's availability
B) Offer the first available and earliest appointment
What is the first thing you should say when answering the phone at a medical office?
A) "How can I assist you today?"
B) "Thank you for calling (Location Name). My name is (Your Name). May I have your name please, and the best callback number in case we get disconnected?"
C) "Please hold while I transfer you."
D) "This is (Location Name), how can I help?"
B) "Thank you for calling (Location Name). My name is (Your Name). May I have your name please, and the best callback number in case we get disconnected?"
What does PHI stand for?
A) Personal Health Information
B) Protected Health Initiative
C) Protected Health Information
D) Private Health Insurance
C) Protected Health Information
The abbreviation "BX" is used to refer to which medical procedure?
A) Biopsy
B) Body X-ray
C) Blood Exchange
D) Bone Extraction
A) Biopsy
What type of appointment is represented by the color Dark Orange on the schedule?
A) HMO Established
B) New Patient (HMO)
C) Suture Removal
D) Follow-Up
B) New Patient (HMO)
If a patient needs a wound check for an infected MOHS, excision, or biopsy, what should you do?
A) Schedule the appointment within 3 days
B) Schedule the appointment for the following week
C) Schedule the appointment for the same day and contact the clinic for immediate notification
D) Schedule it at the patient's convenience
C) Schedule the appointment for the same day and contact the clinic for immediate notification
What is the appropriate way to confirm satisfaction after assisting a patient?
A) "Is there anything else I can assist with today?"
B) "Please let me know if you're satisfied with your appointment."
C) "Would you like to schedule another appointment?"
D) "Do you need help with anything else before we finish?"
A) "Is there anything else I can assist with today?"
Which department enforces HIPAA regulations?
A) U.S. Department of Health and Human Services
B) U.S. Department of Justice
C) Centers for Disease Control and Prevention
D) Federal Trade Commission
A) The U.S. Department of Health and Human Services (HHS)
The abbreviation "SR" in a medical setting refers to:
A) Suture Removal
B) Surgical Revision
C) Stress Relief
D) Serum Report
A) Suture Removal
If a patient is coming for a Chemical Peel appointment, which color should be used?
A) White
B) Light Orange
C) Green
D) Yellow
D) Yellow
How should you schedule a suture removal appointment?
A) Anytime, based on the patient's convenience
B) Two weeks after the previous appointment
C) Immediately after the procedure
D) One week after the previous appointment
B) Two weeks after the previous appointment
When confirming a new patient appointment, what information should you provide to the patient?
A) "Please arrive 30 minutes early and bring your ID."
B) "Please arrive 15 minutes prior to your appointment with your photo ID and insurance card."
C) "You will receive a phone call reminding you about the appointment."
D) "Please call back if you have any questions about your appointment."
D) "Please call back if you have any questions about your appointment."
What must you confirm before discussing a patient's information with a family member?
The family member’s relationship to the patient and their authorization on the patient’s HIPAA form.
What does "EXC" stand for in a medical context?
Excision
Which color is used for Cosmetics appointments?
Pink
If a Patient has a billing question, what does the call center agent do?
Send a Klara message and advise the patient they will receive a call within 30 minutes to 1 hour maximum from our PPM Patient Services department.
When should you search for a patient's phone number to pull up their chart?
As soon as you ask for the patient's name and callback number
What should you verify when confirming a patient's identity?
Full name, date of birth, insurance information, and address.
What does the abbreviation "FBE" refer to?
Full Body Exam
Which color indicates that the office is closed on the schedule?
Red/White
What is a NPI Number?
A doctor's National Provider Identifier (NPI) is a 10-digit number that uniquely identifies them as a health care provider
What is the proper way to end a phone call with a patient?
"Thank you for calling (Location Name). Have a wonderful day/evening."