Credit
What are the three types of credit
open Revolving Installment
How many "Offers" can a member Have?
up to 5
How do we properly ask for the information when a members name does not populate in our phone system
To locate your account, could you please provide me with your full name and zip code.
The card holder calls in, what can they verify with
anything.
Explain how the Score Cast works
It is an online score simulator that allows you to see how certain decisions may affect your scores.
True or False it is better to have bad credit than no credit
false, building credit from nothing is easier than fixing bad credit
Here in Mason City do we offer the Free Month
No because we dont need to cheat like Dubuque or Sabana
What would do if a member was not present on the call to verify the account
Ask the caller to have the member either come on the phone or have them call back when the member is available.
list all the information we verify
last 4 of social, email, dob, address, card last 4 and exp date
What information is provided in the learning center
articles on credit basics, the home buying process, how to avoid credit pit falls, identity theft, buy cars and credit cards
how long does a chapter 7 bankruptcy stay on the repot
10 years
What are the 3 main offers we can present to a member
Regular, Price Reduction, Downsell
If you need to locate new information what button would you press to clear the fields.
Reset Form
What would you tell a member if they refuse to verify the account
DAILY DOUBLE
I am sorry if I am not able to verify the account i will not be able to assist you.
How often does the scores and reports update?
Weekly or monthly
does your credit report have permanent information
your personal information is permanent
Where can we find if a member has a weekly refresh
member Experience
What can you search if none of the other fields give you an account?
first 6 and last 4 of the card
without looking, how do we ask for the verification information? (from your script)
In order to verify your account i need to gather two pieces of information. may i have the last four of the your social and your email address.
What sort of refresh does the Downsell have?
Daily Double
NONE
These areas of of our lives are impacted by our credit scores.
What are Loans, Insurance, Cable, Cell Phones, Employment, Houses, Interest Rates
What is the name of the tool that we use to search members accounts
Salesforce
What happens if the members name does not populate in the phone system
locate using the search fields
If the member is not presesnt due to being deceased/deployed/ incarcerated/ incapacitated will you be able to assist
yes we can
Only one color, but not one size,
Stuck at the bottom, yet easily flies.
Present in sun, but not in rain,
Doing no harm, and feeling no pain.
What is it?
A Shadow