Retention
What is the one thing you have to remember?
You cannot save them all
A member states they are just curious, what will you ask
What Credit Goals were you looking to meet?
This Feature will alert the member to any new activities and key changes.
What is Credit Monitoring
There is no offer above me, only one below me what am I?
What is the price reduction
The member stated they will talk to Visa
BANK
When presenting retention what is the number one thing we must do
Tailor it to the members needs
Trying to get a car
Checklist, ScoreCast, learning center Credit Specialist
Lost wages, lawyer fees, court costs, child care, elder care, travel expenses
What is Identity Theft Reimbursement Insurance
Members may not have this offer available, but they can purchase me if I am on the downsell
What is the Regular Save
The member stated they are going to put a stop payment on the charges
What is CHARGEBACK
Why is retention important
It gives a member a perfect fit for their needs
Just Curious
Monitoring, Live Credit Specialist, Identity Theft Insurance
This feature will tell members what has changed on their reports and show if their scores went up or down
What is the Refresh
You Cannot offer me, but I may be available
What is the Free Month
The member stated they will file a police report
What is LEGAL
Is it okay to skip offers
No
Lowering Credit Card Balance
Credit Insights, Score Cast, Credit Specialist
This feature can tell members about credit terms, how to avoid credit pit falls, show a member how to dispute
What is The learning center
Learning Center, Credit Specialist, Dispute Center, Credit Freeze Center, Monitoring, Insurance
What is The downsell
The member stated that they will report us to local authorities
What is LEGAL
What is the Retention Formula
2 F + 2E + $$ + Pin Down
What is the importance of discovery
Tailor to the members needs
This feature is included on every membership online, it tells the member what may be affecting the scores However it does not work on the Downsell
What is Credit Insights
I come with many prices, I have multiple refreshes but i am missing some features, what am I?
What is The Regular Save
The member stated that they had to get their scores and reports for their bank.
There are no trigger words