Show:
Just Claim Stuff
Repairs
Subrogation
Calendar Pend
200
  • Ask the customer to contact the facility as soon as it reopens to release the vehicle to State Farm. Explain to customer:
    • Vehicle release will need to be completed as soon as possible.
    • Customer may be responsible for excess storage fees if they do not give permission to release the vehicle in timely manner. (Normally storage owed is 1-2 business days, but up to a maximum of 7 days due to extenuating circumstances).
    • Explain that a tow will be set up for the date agreed to in the prior bullet.

What is no contact is made and unable to leave voicemail/facility (tow yard) is closed 

200

Advise customer to contact us when they locate their vehicle and explain:

  • Vehicle may be incurring storage fees. It is your responsibility to locate your vehicle and take action to mitigate storage costs. Including notifying State Farm once you have located your vehicle and releasing the vehicle to be moved to a storage free location. We will cover up to 2 business days of storage from today.
  • Send Storage Rental Mitigation Letter
    • FC0015484/FC0015550 (Spanish)
      • For RVs: Losses before July 1, 2018, include L-Coverage paragraph when applicable, for Massachusetts, North Carolina, or Virginia.
  • Set appropriate calendar. See: Calendar Pending FN

What is location of vehicle is unknown

200

What is subs per week goal?

4

200
  • CR = Call Required
  • NCR = No Call Required

What is Calendar labels

400
  • Protect your vehicle from further damage.
  • We will pay reasonable expenses you may incur.
  • If glass damage - This may include covering areas that may expose the interior of the vehicle to the weather.

What is Mitigation conversation

400

SS/PE/Staff/Vendors Assist/Estimate Assist

What are inspection options?

400

Recovery process when both vehicles are State Farm Insured.

What is Double Width?

400

Anytime we need to make an outbound call to a customer.

What is call required calendar should be set 

600

Vehicle #, JD Power Value, Damage Modifier and Mileage Modifier 

What is Georgia DV Calculator ?

600

The process to submit additional Damages

What is Supplement process?

600

Team that handles OIC Sub Demands

Who is DSA?

600

CR – Pending Liability – Insured Contact

What is ECS Task 

800

You will be satisfied with the fit, corrosion resistance qualities, and performance of those parts for as long as you own your vehicle. Or we'll see that the parts are repaired or replaced to your satisfaction

What is the State Farm Promise ?

800
  • Vehicle is at the accident scene.
  • Claimant vehicle and liability hasn’t been established against insured.
  • Insured presenting a claim for rental only.
  • Non-drive vehicle solely because of stolen wheels, flat tires, broken headlights, or taillights, or mechanical or undercarriage damage (rodent damaged wires, bad gas, stolen catalytic converter, etc.)
    • If any of the above conditions do apply, handle on merits based on description of damage. Refer to Probable Repair.
  • Other vehicle types
    • Other vehicle types may need to be towed to shop or salvage vendor depending on extent of damage. If towed to a salvage vendor due to being an obvious total loss, a staff estimator can complete the inspection for the other vehicle type to initiate total loss handling.

What is do not run the Repairability Prediction tool

800

Information that is mandatory before referring a claim to Sub

What is OIC Claim#?

800
  • Express = 56 days
  • Tier 1 = 90 days
  • Tier 2 = 60 days

What is Default calendar timing

1000

LOCK IN THAT TOW:

What is 

  • Location: Accurate location details provided to Agero will eliminate delays when dispatching a tow.
  • Other: Agero needs specifics to dispatch the correct equipment. Providing whether the wheels will or will not roll helps the customer receive the appropriate tow equipment without delay.
  • Color: Provide the color of the vehicle being towed.
  • Keys: Provide key location information to Agero.
1000

Before clicking Repairability Prediction be sure to

What is 

  • Establish liability on claim before using Repairability Prediction on claimant vehicle.
  • Complete selection of all Vehicle Damages.
  • Update Drivable field to “No”.
  • Update the Airbag Deployed field.
1000

Template used to send to sub when Payments are made after a claim is referred to sub

What is Template 152/Additional Subrogation?

1000

Super high, calendar set to 1 day 

What is 

Mitigation

  • Storage–Towing (OIC, BS) 
  • Rental